Sandra Lewis Email & Phone Number

Menlo Park, Ca, Us

Menlo Park, Ca, Us

Manages a team of remote employees with a focus on L&D, Team Enablement & Engagement, Communications and Recruiting. • Designed new hire training based on employee feedback and LMS strategies. Led to 3x improvement in onboarding success rate.• Created and led a department wide training on giving and receiving feedback in alignment with the company’s values• Created department policies to ensure compliance with labor laws• Streamlined the department interview process and designed interview questions for other interviewers• Developed and executed department change management and communication strategy• Conducted ongoing data analysis and reported out to product and marketing teams• Drove team performance through coaching and development

San Francisco, Ca, Us

Managed a team of 40 remote employees in the Southern California region with a focus on recruiting, training, performance management, and remote employee engagement.• Executed the launch of the Kids business to employees in the Southern California region by facilitating the initial training on the product launch and designing ongoing education• Led full cycle recruiting initiatives in Southern California including screening resumes, conducting interviews, and partnering with cross-functional teams to plan recruiting strategy and schedule for the region• Successfully planned and executed the transition from in-person to remote interviews in 2017 including training my team and managers in other regions• Led talent development through assessment and development of leadership talent in employees• Managed employee performance by coaching to key metrics and developing and executing personalized performance management plans• Created L&D content and facilitated virtual trainings for employees based on key priorities for the team which provided educational development and built community in a remote environment• Proposed and executed new way of connecting in a remote workplace through regional cross-team learning and development opportunities• Responsible for management of HR operations on my team including conducting data analysis and creating action plans to improve employee satisfaction in role• Innovated the Stylist performance review process for my direct reports in 2019 and received 100% satisfaction increase with the new process.

San Francisco, Ca, Us

Reviewed each client’s past shipment history, style preferences, Pinterest boards and other social media accounts to choose the best items from inventory for each client. Responsible for writing personalized notes to each client to maximize the client experience.• Ensured all Fixes were styled by the deadline and proper shipment information is sent to the fulfillment warehouse• Partnered with the Client Experience team to help resolve client issues• Analyzed assortment of inventory and online styling platform while regularly providing feedback to improve processes

Carlsbad, Ca, Us

Worked in partnership with the apparel team to meet customer expectations through fulfillment of custom apparel orders. This included the creation of logos on all custom orders on Puma Golf apparel using Adobe Illustrator and Embird Embroidery software programs. • Developed training material and standard operating procedures on embroidery processes for all new product launches• Exceeded efficiency standards resulting in quick turnaround times on all orders• Fielded customer concerns for all custom orders and partnered with regional sales managers to determine the best solution while maintaining Puma’s core values of customer happy

Responsible for driving merchandising strategies to support the company’s business objectives. Sourced and onboarded new product vendors for dropshipping. Presented new programs to customers and directed activities involving program set up on customer websites including Target.com, Walmart.com and Amazon.com.• Built and executed a strategic profit model for the business including product pricing and promotional planning to optimize revenue and gross margin• Successfully hired and trained eCommerce department associates while providing regular coaching and feedback to improve performance• Monitored new incoming orders including creating purchase orders, reviewing order information for accuracy and adjusting inventory• Oversaw customer service department and ensured all inquiries were responded to in a timely fashion with accuracy and professionalism

Managed a store of about 20 employees and was responsible for all store operations and people management. This included the hiring and training of employees, performance management, budget planning, sales, human resources and purchasing with a focus on customer service.• Streamlined operations by creating standard operating procedures and service standards• Created and implemented training program for the company’s five locations including the opening of a new location• Increased store revenue by 75% while introducing and maintaining new revenue services• Successfully increased both customer and employee retention rates

San Francisco, Ca, Us

Responsible for driving brand engagement through product sales and client relationships. Conducted training on product knowledge and merchandise applications. Supervised product merchandising and maintained visual displays.• Managed all brand event planning and execution for new product launches• Successfully built and maintained all client relationships through personalization of service• Produced and maintained financial reports for corporate management

Bolingbrook, Il, Us

Supervised a team of store associates with a focus on training, coaching, and feedback to improve performance. Drove customer service and sales directives from corporate. • Increased KPI statistics through analyzation of results and implementation of new strategies• Partnered with hiring manager on conducting interviews• Collaborated with brand managers to drive new brand objectives• Successfully minimized loss-prevention and upheld HR standards

Delivered high quality customer service in support of driving business revenue. Managed store operations including all opening and closing of store procedures, set daily sales goals for each associate and produced financial reports for senior management.• Achieved customer service objectives by analyzing and providing feedback on processes • Successfully merchandised product including providing direction for merchandise strategies• Maintained all visual displays and floor sets and managed inventory levels