Sandra Lewis Email and Phone Number
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Sandra Lewis is a Sr. Manager, Customer Support at Hatch | People Leadership | Communications and Training Expertise at Hatch. She possess expertise in customer service, merchandising, leadership, management, social media marketing and 15 more skills. Colleagues describe her as "I was extremely lucky to have Sandra as my direct manager for my first year and a half at Stitch Fix. Sandra is an inclusive and diligent leader who skillfully develops the talent of everyone she manages with a highly personalized approach. As someone who benefited greatly from her skills in this area, I’ve seen how Sandra uses both her creativity and her critical thinking skills to create new growth opportunities for her team that lead to personal and professional development. She brings empathy and generosity to every conversation while asking insightful questions to inspire and develop your own critical thinking. I left every conversation with Sandra feeling heard, respected, and elevated by her consistent support. Her brilliant work ethic and organizational skills allow her to go above and beyond on every level, for the company, the clients, her direct reports, and her peers.", "I had the privilege of working with Sandra during my time at Stitch Fix. She embraces principles of exemplary leaders, and thus, she models behavior to which all staff should aspire. My experience as one of her direct reports was immensely rewarding and she is one of the reasons why I enjoyed my work so much. She was very supportive to me and always gave me alot of encouragement in my role. Sandra is a wonderful manager and mentor and would be a great asset to any organization who is lucky enough to hire her.", and "I had the pleasure of working with Sandra for 3 years at Stitch Fix at Styling Team Leads. During our time as Leads, I worked closely with her while she served as our regional recruitment point of contact. In this capacity, she coordinated and organized all resume screening and candidate interviews for the Southern California region. Her keen attention to detail, strong critical thinking skills, and exceptional communication allowed her to excel in her role. Under Sandra's leadership, our region's recruitment efforts were organized, efficient, and consistent -- a true testament to the high-quality work Sandra produces. Additionally, Sandra is an authentic, kind leader who is a champion for innovation and collaboration. She's not afraid to take a partner if she needs to and is the first to lend a helping hand whenever and wherever she can. It is without reservation that I recommend Sandra."
Hatch
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Sr. Manager, Customer SupportHatch Sep 2024 - PresentMenlo Park, Ca, Us -
Customer Support ManagerHatch Aug 2021 - PresentMenlo Park, Ca, UsManages a team of remote employees with a focus on L&D, Team Enablement & Engagement, Communications and Recruiting. • Designed new hire training based on employee feedback and LMS strategies. Led to 3x improvement in onboarding success rate.• Created and led a department wide training on giving and receiving feedback in alignment with the company’s values• Created department policies to ensure compliance with labor laws• Streamlined the department interview process and designed interview questions for other interviewers• Developed and executed department change management and communication strategy• Conducted ongoing data analysis and reported out to product and marketing teams• Drove team performance through coaching and development -
Styling Team Manager | Remote People LeaderStitch Fix Jan 2017 - Oct 2020San Francisco, Ca, UsManaged a team of 40 remote employees in the Southern California region with a focus on recruiting, training, performance management, and remote employee engagement.• Executed the launch of the Kids business to employees in the Southern California region by facilitating the initial training on the product launch and designing ongoing education• Led full cycle recruiting initiatives in Southern California including screening resumes, conducting interviews, and partnering with cross-functional teams to plan recruiting strategy and schedule for the region• Successfully planned and executed the transition from in-person to remote interviews in 2017 including training my team and managers in other regions• Led talent development through assessment and development of leadership talent in employees• Managed employee performance by coaching to key metrics and developing and executing personalized performance management plans• Created L&D content and facilitated virtual trainings for employees based on key priorities for the team which provided educational development and built community in a remote environment• Proposed and executed new way of connecting in a remote workplace through regional cross-team learning and development opportunities• Responsible for management of HR operations on my team including conducting data analysis and creating action plans to improve employee satisfaction in role• Innovated the Stylist performance review process for my direct reports in 2019 and received 100% satisfaction increase with the new process. -
Senior StylistStitch Fix Jan 2015 - Jan 2017San Francisco, Ca, UsReviewed each client’s past shipment history, style preferences, Pinterest boards and other social media accounts to choose the best items from inventory for each client. Responsible for writing personalized notes to each client to maximize the client experience.• Ensured all Fixes were styled by the deadline and proper shipment information is sent to the fulfillment warehouse• Partnered with the Client Experience team to help resolve client issues• Analyzed assortment of inventory and online styling platform while regularly providing feedback to improve processes -
Custom ApparelCobra Puma Golf Jul 2015 - Dec 2016Carlsbad, Ca, UsWorked in partnership with the apparel team to meet customer expectations through fulfillment of custom apparel orders. This included the creation of logos on all custom orders on Puma Golf apparel using Adobe Illustrator and Embird Embroidery software programs. • Developed training material and standard operating procedures on embroidery processes for all new product launches• Exceeded efficiency standards resulting in quick turnaround times on all orders• Fielded customer concerns for all custom orders and partnered with regional sales managers to determine the best solution while maintaining Puma’s core values of customer happy -
Ecommerce Merchandise ManagerThe Gifting Group Jul 2014 - Jun 2015Responsible for driving merchandising strategies to support the company’s business objectives. Sourced and onboarded new product vendors for dropshipping. Presented new programs to customers and directed activities involving program set up on customer websites including Target.com, Walmart.com and Amazon.com.• Built and executed a strategic profit model for the business including product pricing and promotional planning to optimize revenue and gross margin• Successfully hired and trained eCommerce department associates while providing regular coaching and feedback to improve performance• Monitored new incoming orders including creating purchase orders, reviewing order information for accuracy and adjusting inventory• Oversaw customer service department and ensured all inquiries were responded to in a timely fashion with accuracy and professionalism
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General ManagerPain Du Monde, Inc. Aug 2012 - Jul 2014Managed a store of about 20 employees and was responsible for all store operations and people management. This included the hiring and training of employees, performance management, budget planning, sales, human resources and purchasing with a focus on customer service.• Streamlined operations by creating standard operating procedures and service standards• Created and implemented training program for the company’s five locations including the opening of a new location• Increased store revenue by 75% while introducing and maintaining new revenue services• Successfully increased both customer and employee retention rates
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Beauty AdvisorBenefit Cosmetics Apr 2012 - May 2013San Francisco, Ca, UsResponsible for driving brand engagement through product sales and client relationships. Conducted training on product knowledge and merchandise applications. Supervised product merchandising and maintained visual displays.• Managed all brand event planning and execution for new product launches• Successfully built and maintained all client relationships through personalization of service• Produced and maintained financial reports for corporate management -
Associate ManagerUlta Beauty Apr 2010 - Apr 2012Bolingbrook, Il, UsSupervised a team of store associates with a focus on training, coaching, and feedback to improve performance. Drove customer service and sales directives from corporate. • Increased KPI statistics through analyzation of results and implementation of new strategies• Partnered with hiring manager on conducting interviews• Collaborated with brand managers to drive new brand objectives• Successfully minimized loss-prevention and upheld HR standards -
Customer Service & Operations ManagerCrush Clothing Jun 2007 - Aug 2010Delivered high quality customer service in support of driving business revenue. Managed store operations including all opening and closing of store procedures, set daily sales goals for each associate and produced financial reports for senior management.• Achieved customer service objectives by analyzing and providing feedback on processes • Successfully merchandised product including providing direction for merchandise strategies• Maintained all visual displays and floor sets and managed inventory levels
Sandra Lewis Skills
Sandra Lewis Education Details
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Arizona State UniversityPsychology
Frequently Asked Questions about Sandra Lewis
What company does Sandra Lewis work for?
Sandra Lewis works for Hatch
What is Sandra Lewis's role at the current company?
Sandra Lewis's current role is Sr. Manager, Customer Support at Hatch | People Leadership | Communications and Training Expertise.
What is Sandra Lewis's email address?
Sandra Lewis's email address is sa****@****hoo.com
What is Sandra Lewis's direct phone number?
Sandra Lewis's direct phone number is (415) 882*****
What schools did Sandra Lewis attend?
Sandra Lewis attended Arizona State University.
What skills is Sandra Lewis known for?
Sandra Lewis has skills like Customer Service, Merchandising, Leadership, Management, Social Media Marketing, Time Management, Visual Merchandising, Training, Team Building, Coaching, Human Resources, Fashion.
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