Sandra Chacon Email & Phone Number

Eden Prairie , Mn, Us

Leveraged agile methodologies to deliver analytic solutions to Optum Rx businesses.• Increased dashboard utilization by 150% within two months post-launch by streamlining visualizations and enhancing user experience, driving greater engagement and actionable insights for marketing campaign management.• Coached, championed, and mentored 3 post-MBA rotational program FTEs and 5 business analytics associates. Fostered professional growth and development which lead to 3 members co-presenting to Rx CEO.• Directed the development and launch of an interactive consumer insights dashboard, influencing investments in language support capabilities. Presented recommendations to the CEO and 20+ business leaders.

Eden Prairie , Mn, Us

Guided and influenced PBM and Pharmacy business leaders on health equity initiatives by serving as subject matter expert. • Designed and managed a dashboard for the CEO and Steering Committee to track progress on 25 health equity initiatives, overseeing $10M in funding, deadlines, and stakeholder engagement across business units to ensure project completion.• Evaluated, appraised, and established success metrics for 25 initiatives, proposed by Pharmacy Benefits Management and Pharmacy senior business leaders, to support health equity strategy. Developed scorecard to prioritize future initiatives.• Led the VP of Pharmacy Solutions and Clinical Analytics team in using Tableau maps for marketing outreach across 8 key markets, resulting in recognition from the Mexican Consulate in Texas for providing vaccines to uninsured clients.

Eden Prairie , Mn, Us

Led cross-functional teams to utilize data and analytics to generate meaningful insights, shape product strategy, and guide decision-making for PBM and Pharmacy businesses.• Designed and led a research initiative to address Pharmacy Deserts, resulting in four new workflows to increase access to prescription medicines, as presented to the Rx CEO.• Led a team of business analysts to identify five key pain points causing 25% of Home Delivery Pharmacy complaints, leading to improved consumer satisfaction and retention.• Partnered with the President of Infusion Pharmacy to recommend three tactical initiatives to improve consumer experience, resulting in a 10% increase in Net Promoter Score.NPS Analytics | Verbatim/Text Analytics | Consumer Segmentation | A/B Testing | Data Visualization (Excel, DOMO, Tableau, PowerBI)

Eden Prairie , Mn, Us

Completed a two-year post-MBA rotational program through various Optum businesses and corporate functions, solving complex and strategic enterprise challenges.Rotation 1: Corporate Strategy, Optum Rotation 2: Consumer Experience, Optum HealthRotation 3: Consumer Analytics and Reporting, Optum Rx

Eden Prairie , Mn, Us

• Analyzed a post-acute care program to prioritize and launch in 35 skilled nursing facilities across the U.S. to reduce 30-day hospital re-admission rates and improve STAR and HEDIS ratings.

Los Angeles, Ca, Us

Oversaw a portfolio of NIH, HRSA, and PCORI-funded research initiatives focused on eliminating health disparities, with funding up to $1.6M.• Designed and implemented a consumer retention strategy for Medicaid populations in L.A. County, achieving an 80% retention rate, exceeding the historic average of 65%.• Managed a team of 8, including research assistants and medical students, to execute study protocols and administer surveys, ensuring high-quality data collection.• Collaborated with heads of 5 pediatric clinics to implement interventions as part of randomized control trials, resulting in improved preventive care measures for participants.

Los Angeles, Ca, Us

Collaborated with a research team to coordinate and execute over 10 projects focused on health promotion and disease prevention in underserved communities.• Designed, developed, and implemented 10 user-friendly relational databases, transitioning from Excel to Access, which reduced data entry time by 50%, minimized errors, and streamlined data collection and reporting processes.• Conducted both quantitative and qualitative research, including one-on-one interviews and focus groups with patients and providers, to identify key pain points and improve service delivery.

Los Angeles, Ca, Us

Led team of volunteers to provide engaging therapeutic activities for pediatric oncology patients. By implementing creative playroom activities, I helped children adapt to hospital stays during challenging treatments, fostering a positive and supportive environment for their recovery.

Master Of Business Administration, Health Sector Management

Bachelor Of Arts, Anthropology