* Named 2016 Employee of the Year* Maximized top line revenue through personal engagement and ownership of sales to include meeting room bookings, client appointments, special client requests, and selling to all segments* Developed and captured corporate market for both in-house transient and group business through proactive solicitation (phone calls, outside calls, blitzes, hotel inspections, trade shows, mailing/marketing and creative account penetration strategies)* Handled all group bookings, inquiries, and followed up in a timely manner. Coordinated proper communication of groups and meetings to all team members. Served as convention & banquet coordinator during functions and assisted during, and after functions* Built the business and promoted the brand by maximizing revenue and reduced losses in all areas of the hotel- food service, banquet service, ordering and occupancy* Thorough knowledge of various hotel departments- operations, amenities, promotions, emergency/maintenance/security procedures and selling strategies. * Assisted in the entire RFP process, as well as, responded to RFP’s and rebids* Prepared correspondence, proposals, contracts & reports associated with the customer solicitation process and documented sales progress * Maintained existing business by monitoring relationships for highest client satisfaction. Responsible for service satisfaction through pre-and post evaluations with guests and clients* Ensured proper payment and billing procedures are set up and followed- made collection calls for past due group and meeting accounts* Conducted site tours of properties and entertained clients appropriately for potential business* Researched and understood the competitive set for hotel and the respective impact * Responsible for meeting or exceeding budgeted goals in sales, profit, and occupancy * Participated and played a key role in community events, activities, employee functions, and guest events

* RLPM responsible for protecting company assets, personnel/customers and investigations in 168 retail stores, distribution centers & check cashing centers in 14 states * Driven leadership/organizational skills/problem solving/meeting deadlines/attention to detail * Expert investigator worked with all levels of law enforcement & HR to investigate & prosecute cases fairly, ethically, consistently & confidentially * Fostered collaborative quality business partnerships* Executed strategies to build the business through identifying best practices, successes, opportunities and cost savings efficiencies * Collected, analyzed & disseminated data regarding sales and shrink trends * Responsible for purchasing/training/maintenance of physical security tools/technology * Team player, yet able to work independently and under pressure* Managed multiple vendor accounts to ensure commitments were met * Lead several special projects assigned by VP Operations * Authored & established several company policies/manuals/training courses * During career 1,000+ behavioral/fact-finding investigations & interviews to identify/resolve losses and HR issues * Quality coach/trainer for new LP and non LP personnel* Reduced shrink in 4 regions to less than 1% * Co-chaired a committee establishing company strategic Disaster Prevention Action Plan for natural catastrophes * Workplace Violence and Business Continuity leader providing education & direction * Invented programs for safety/ shortage awareness* Partnered with various business leaders/colleagues/vendors to develop initiatives that built the business * Expert knowledge of hardware & software functionality of automated cash management systems CashLINK©, CompuSafe© &SafePoint© *Audited & established compliance for BioPay PayCheck Secure, check cashing, Western Union, Money Orders, BSA,AML *Ensured food safety & sanitation were compliant

* Lead and facilitated a series of workshops designed to define and capture the client’s customized application and configuration of POS (Coalition) system * Wrote and communicated functional specifications, captured business requirements, configuration of POS (Coalition) system and client testing, while serving as the central point of communication for high profile retailers such as Nike, Staples, Abercrombie & Fitch, and Giorgio Armani * Lead various training sessions specific to the Client’s needs * Independently managed multiple site issues simultaneously. * Prioritized and organized a variety of projects and thrived in a fast paced, multi-tasking environment * Authored technical documentation and provided on-site training for clients * Fostered collaborative quality business partnerships* Solid analytical and PC skills including Outlook, MS Word, Excel, and PowerPoint

* Protected company assets/employees/physical structure/customers, while achieved shortage & safety goals * Maintained regular communication with executive & corporate staff while adapting to daily challenges/managing multiple priorities * Developed a talented, adaptable, highly motivated, professional team surpassing departmental & company shrink goals while apprehensions and recoveries succeeded previous years * Implemented new and inventive programs to increase awareness* Appointed Inventory Control Rep, who successfully launched policies which positively impacted shortage results *Responsible for inventory reconciliation & developed locational shortage reduction action plans * Lead and organized team, managed multiple locations, problem solved, and met deadlines * Loss Prevention/Shrink Prevention and safety trainer and auditor * Collected, analyzed and disseminated information regarding retail sales and shrink patterns/trends • Drove, investigated, and initiated internal and external apprehensions through windows based exception reporting • Departmental turnover of less than 5%,-the best in the company • Implement new and inventive programs to increase awareness through creative games and contests • Managed and developed a Corporate based team of Investigators that resulted in the apprehension rate of dishonest employees over 200%- accomplished through aggressive employee investigations, interviews, restitution and civil recovery • Oversaw all sales support functions in a store with an annual volume of 28 M: receiving, merchandise processing, merchandising, cash office, liaison with external contractors and vendors