Lead Trainer for the NYC Test & Trace Project carried out by Optum/United Health Group. I delivered a series of intense 4-day blended virtual New Hire On-Boarding training sessions for Contact Trace Monitors, Community Engagement Specialists and Case Investigators for NYC Health & Hospitals in conjunction with the NYC Department of Health and Mental Hygiene. The purpose of this project was to educate the Test & Trace Team on ways to show empathy towards others, health equity/equality, call etiquette, preventing the spread of COVID-19 and ultimately help re-open NYC safely.

Lead coordinator for management development and professional development programs. Worked with Program Managers and external vendors to ensure that classroom and virtual sessions launched and progressed successfully. Assisted participants with questions and concerns before, during, and after a program/class launched. Set up learning programs within the LMS (SuccessFactors), distributed pre-work, communications, and processed completions. Used SharePoint to communicate program materials with participants and used MS Teams to coordinate with Program Managers. Ordered all materials needed for classroom training including catering (CaterTrax and EZcater). Helped with material set-up and break-down for onsite training in conjunction with facilities and IT. Worked with other site contacts, internal trainers and external vendors to prepare training. Compiled and submitted monthly chargeback amounts and sent to Finance for processing (APX System). Monitored survey data (Survey Monkey) from participants of learning programs. Compiled monthly metrics data for certain programs and monitored the enrollment as well as completion of target audience participation in specific management programs using Excel, PowerPoint, and Power BI. Participated in yearly demand planning for L&D programs and initiatives. Assisted Program Managers with program budget tracking by inputting monthly expenses and revenue for designated programs into an excel tracker. Monitored and replied to email inquiries from a dedicated L&D inbox daily. Worked with a variety of people at different levels both internally and externally while always maintained a professional demeanor as well always providing excellent customer service and follow-through.

Supported training needs and LMS (ComplianceWire) verifications for training and professional development purposes. Conducted Quality System Orientation new hire trainings. Organized training guest speakers and attendance. Reviewed and created Work Instructions for entry into the LMS. Worked with policies, forms, SOPs and Work Instructions and followed FDA regulations to support the Quality Policy (GxP, cGMP, 21CFR 210/211/820, ISO 13485). Worked with Change Management to ensure documents were revised and recorded via our EDMS - Windchill.

Customer Training Specialist for the Client Adoption Team at Monster.com. I provided online training on a daily basis for employer products. I would also help deliver internal training to employees from time to time to improve skills on a new Product. I conducted online webcast training for individuals and groups of up to 100 attendees via WebEx. I helped in the employer adoption of Monster products for a more streamlined recruiting experience and also provide 'best practices' for job posting and resume searching, and OFCCP opt-in as well as account management effectiveness. I assisted in the delivery of internal training of Monster employees in the US and Canada. I helped deliver training as needed for new product releases that impacted Global Customer Service agents and other staff. These sessions prepared agents and staff on how to better assist Monster customers with any changes or updates to the Monster site and products.In my role as Senior Customer Technical Trainer, I also helped the Instructional Designers research and develop training materials to be leveraged by myself as well as the other trainers. I used various methods such as Captivate, Articulate and Basecamp systems to accomplish this when needed. I also recorded training videos for our client LMS system.

I supported all aspects of the office management and daily office flow, including payroll for all temporary personnel employed for Olsten Staffing at our client sites. In this role I would source, interview and hire temp-to-perm and direct hire employees for a variety of clients.I also visited client sites for interviews and contract negotiations.

Coordinated New Hire on-boarding paperwork.Provided new-hire benefits training (health, 401K and other).Assisted in company pep-rallies and other employee festivities.Pre-screened prospects for the HR Manager.Assisted in general office activities.