Sandra Menifee-Doty Email & Phone Number

Atlanta, Georgia, United States

Sandy Springs, Georgia, United States

Initial patient contact, responsibilities directly support patient care and practice personnel in the overall operation of the practice. Accurately schedules all categories of appointments utilizing Phreesia, prepares patient records, accepts upfront payments, balances all daily charges and receipts. Maintain patient electronic medical record in Allscripts & PM, and manage all scheduling.Perform all check-in and check-out tasks.

Atlanta, Ga

Initial Loss Reporting Support for State Farm Mutual Insurance; licensing in 12 states.Communicated clearly, professionally and empathetically on every interaction.Successful use of resources, and explained processes and next steps to customer or claimant.Handled multiple computer applications while helping customers on the phone while maintaining quality records in a fast-paced collaborative team environment.Utilized technical navigation skills to access claim handling, digital phone & state specific resources.Investigated each claim, evaluated facts, applied coverage, accurately documented the file.Applied knowledge of state and federal laws, statutes and insurance regulations through the claim handling process.

Savannah, Georgia

Remote HIM/Medical Record & Coder support to Emory Healthcare Health Information Management department. Provided application, administrative, and data reporting support to management, HIM teams, & medical coders. Audited and validated medical records, content and report system support, working collaboratively with HIM interdisciplinary teams and healthcare providers to support team-based chart completion and resolution for reimbursement.Utilized EeMr/PowerChart, 3M HDM, HealthQuest, and Profile Patient Deficiency system. Microsoft Office suite - emphasis in Excel and Outlook.Prepared statistical reports from stored financial information using Web Report Viewer Report Management System, created and exported coder production lists using Data Warehouse Web Access & MicroStrategy-shared reports, and prepared flag reports using 3M HDM. Data management, medical record audits, chart deficiency tracking, quality assurance in processes, and reporting. Collaborated with HIM team, coders, and medical staff efforts to resolve chart discrepancies.

Atlanta, Ga

Worked effectively with high call volumes in a fast-paced environment. Provided excellent customer service and maintained a positive attitude towards clients, customers, and staff. Support for call center lead, initiated projects and completed projects assigned by management to improve processes and productivity. Processed statistical reports in CBORD, and used nutrition management software and computer systems to record patient food orders. Maintained knowledge of therapeutic diets to ensure meal orders processed correctly. Interfaced with Nursing, RDs, and CNAs in special circumstances; modified diet complied with diet order.

Master Of Business Administration - Mba, Project Management

Bachelor'S Degree Health Information Administration And Informatics, Health Information Administration/Informatics: Medical Records,Coding,Hipaa,Compliance,Management

Activities and Societies: GHIMA Volunteer – 85th AHIMA Convention and Exhibit in Atlanta - 2013 AHIMA Student Member GRU Health.

As Health Information Technology, Icd9 Cm,Hcpcs,Cpt,Health Law,Ehr,Quality And Performance,Reimbursement

Activities and Societies: National Technical Honor Society: Atlanta Technical College Chapter - 2013 HIMSA/Health Information Management.

Associate Of Science (A.S.), Health Services/Allied Health/Health Sciences, General