I am strategic lead for customer service, engagement, careers help and disability across our campus libraries. I work with a range of colleagues and stakeholders to ensure we are constantly developing and improving our student experience. Success in this area is evidence by consistently high results in the NSS including comments that frequently reference the team and the excellent service received by our students. I am responsible for our engagement function which includes leading on User Experience work to inform and evidence future service developments, our social media presence, managing the budget and ensuring the website is up to date, as well as physical assets.