Sandra Smith, Pmp, Csm Email & Phone Number

Baltimore, Md, Us

Copenhagen, Dk

Responsible for project managing all acquisitions in Canada and the United States:- Lead cross-functional, matrixed team comprising all business areas to integrate retail stores into Pandora's Owned & Operated network- Manage collection, tracking and team reviews of due diligence- Act as primary contact between Pandora internal teams, field teams, seller representatives- Manage third-party vendors- Manage risks and opportunities, including prioritization, mitigation, issue resolution- Communicate project status, risks, issues to all levels of the organization- Assist business leaders in non-legal negotiations with sellers- Manage non-legal aspects of closing, ensuring on-time execution- Conduct lessons learned sessions post-close, capturing and tracking progress of action items to improve, update, streamline processes- Manage post-acquisition activities

Copenhagen, Dk

Copenhagen, Dk

Led US Retail Operations Team in support of the PANDORA US Owned & Operated concept stores.

Copenhagen, Dk

Senior Project Manager in the Finance Department at PANDORA Americas. Responsibilities include managing cross-functional team projects, focusing primarily on retail acquisitions in the United States and Canada.

Copenhagen, Dk

As a Think Systems, Inc. contractor, Senior Project Manager in the Finance Department at PANDORA Americas. Responsibilities included managing cross-functional team projects, focusing primarily on retail acquisitions in the United States and Canada.

Hanover, Md, Us

Manage, plan and administer delivery of IT services to the Element business. Oversight of day to day Operations of IT Service towers. Direct and manage third party service providers, interfacing with functional business and technology areas.

Atlanta, Georgia, Us

Bethesda, Md, Us

Served as Acting Senior Manager of the Project Integration Management Team, comprised of two managers and 22 individual contributors. o Oversight and senior-level responsibilities for all CITIC cost-plus projects at CMSo Total 2014 equipment and labor budget of ~$17M, comprising 70+ projectso Met fiscal budget goals every quarter of 2014

Bethesda, Md, Us

Managed team of eleven IT project managers; directed, coordinated, and exercised functional authority for planning, organization, control, integration and completion of 50+ infrastructure and software development projects concurrently. Ensured projects were completed on schedule and within budget. Responsibilities included coordinating team member recruitment, selection and training, performance assessments, work assignments, salaries, and recognition/disciplinary actions. Key Achievements:• Instrumental in significantly improving customer satisfaction of the Project Management team• Implemented processes and procedures to improve financial management of projects• Met schedule and budget goals

Bethesda, Md, Us

As a TEKsystems sub-contractor to Lockheed Martin; assigned to the CITIC program at CMS. As an infrastructure project manager, was accountable for managing all aspects of multiple projects. Responsibilities included managing project teams, scheduling of technical resources, timelines, technical milestones and deliverables, budget, weekly status reports and meeting minutes. Key Achievements:• Successfully managing six mid-size and large projects concurrently• Designated by manager to be mentor for other infrastructure project managers on CITIC program

New Britain, Ct, Us

Manage three teams comprising eighteen people located in five countries; provide global IT operations monitoring and support for all business units of Stanley Black & Decker; coordinate communications and root cause analyses of major IT issues; follow ITIL v3 best practices for Incident Management, Problem Management and Service Transition; develop and maintain strategic plan for Global Service OperationsKey Achievements:• Rollout of new Incident Management Process (ITIL v3) globally to all Stanley Black & Decker IT employees,creating centralized and standardized process and procedures to manage IT incidents• Integrated Service Operations Management into one global team from two separate entitiesCertifications: ITIL v3 Foundation

New Britain, Ct, Us

Managed team of five UNIX system administrators; managed administration of all IBM POWER servers running Black & Decker’s Enterprise Systems (SAP, PeopleSoft, Manugistics, Warehouse Management, Windchill); led system-­‐ related projects; planned and managed annual budget of $2.5 million for Global Enterprise Server Technology.Key Achievements:• Led on-­‐time, on-­‐budget project to migrate over 150 AIX partitions from POWER5 hardware to fullyvirtualized architecture on POWER6, consolidating fifty frames to twelve and reducing the Enterprise ServerTechnology cost center run rate by over five percent• Architected POWER6 fully virtualized environment for Black & Decker's enterprise systems• Led team in data center consolidation project, migrating over forty-­‐five UNIX servers to Towson, Marylanddata centers from Lake Forest, California• Led Disaster Recovery planning and testing in the midrange space for Black & Decker• Developed and maintained strategic plan for Enterprise Server Technology

New Britain, Ct, Us

Administered and supported midrange server environments; provided assistance integrating business applications into Black & Decker enterprise environment; participated in team’s 24x7 on-­‐call rotationKey Achievements:• Improved team’s incident response time and resolution time by leading effort to better utilize ServiceCenter to manage incidents, increase customer service and support efforts and influence teammates to address, resolve and close all incident tickets within three days• Developed detailed Data Center shutdown/startup procedures to be used before planned maintenance activities, as well as during Disaster Recovery Plan testing

New Britain, Ct, Us

Application Administrator for eRoom (document repository) and ServiceCenter (Change/Incident management); SAP change control coordinator; UNIX & Manugistics (demand/supply planning) security processes coordinator; Six Sigma user training & communication project leadKey Achievements:• Managed and administered major application upgrade from eRoom v5 to v6, supporting global users• Assisted in development and management of ServiceCenter upgrade to v5, integrating US and EMEAinstances into one unified instance• Planned, developed and implemented ServiceCenter interface configuration changes during SAP 4.7 upgrade

New Britain, Ct, Us

Provided first-level PC customer support to Black & Decker employees; performed full diagnosis of end user hardware and software issues via telephone

Managed office staff of three, responsible for overall direction and management of administrative operations; hired, trained and supervised all administrative staff, interns and volunteers; negotiated contracts with guest artists, performance venues and consultants; worked with contracted marketing firm to oversee, plan and implement marketing & public relations effortsKey Achievements:• Successfully managed $500,000 annual budget and monthly cash flow• Managed all aspects of individual, corporate, foundation and government fundraising and development,totaling 60% of annual operating income• Annually produced 4-­‐concert subscription series, special events and other performances• Selected as participant on Maryland State Arts Council’s Music Panel for two years• Served as management consultant for other non-­‐profit organizations

Master Of Arts, Arts Management

Bachelor Of Music, Studio Music & Jazz/Vocal

Bachelor'S Degree, Music