Sandra Norman Email & Phone Number

Bergen, North Holland, Netherlands

Munich, Bavaria, Germany

I have a passion of languages and helping people. I am a certified German and English language teacher and experienced corporate trainer & coach. I lived and worked for many years in the UK, Netherlands and Germany. I provide English and German language teaching and training for private and corporate clients. I also provide translation of professional and.

• Teaching German as a primary language in classroom, virtual & hybrid lessons using Microsoft Teams and other IT tools;
• Active use of the "flipping the classroom" method;
• Implementation of language tools & student-centred approach through the use of ICT tools such as LessonUp, Kahoot, Socrative, Myclassroomscreen.com, YouTube;
• IT Coordinator and Staff-IT trainer.

Almere Stad Area, Netherlands

• Taught German as a foreign language to classes 1 to 5 (age 11 - 16);
• Achieved highest national exam scores in year 2019;
• Supported students through individual education plans and liaising with parents,teachers and social institutions such as social services, police and refugeeinstitutions;
• Built trusted relationships with a wide variety of students, parents and colleaguesfrom diverse cultures and nationalities;
• Bilingual education with own mentor classes and TTO classes (bilingual classes).

Amsterdam Area, Netherlands

• Teaching German specialising in hospitality management to vocational students;
• Design interactive and brainfriendly language lessons.

Netherlands

• Identify coaching / training needs by evaluating strengths and weaknesses;
• Plan, prepare and deliver customised programs to a range of classes and age groups;
• Teach and coach language students to be more efficient and effective in their language learning;
• Design and deliver interactive, engaging and brain friendly language learning solutions.

Amersfoort

• Taught basic as well as advanced level German courses to students.
• Planned and prepared German lessons, assignments, and instructional materials.
• Supporting students in making progress in the German language;
• Created a fast track program for study year 2015 – 2016 in order to move to the next year group.

Amsterdam Area, Netherlands

• Developed and introduced learning and development programs in order to achieve alignment globally;
• Conducted Performance Needs Analysis and set training strategy with Consumer Business Unit and drive implementation of strategy;
• Collaborated with Leadership team and HR to implement Performance Management programs that address individuals specific development pathways;
• Developed and manage successfully Global Onboarding strategy.
• Implemented L&D Coaching methodology program to share Best Practice.

SuperNatural Communication training is encouraging individuals and organisations to strengthen their art of communication through verbal and non-verbal communication. Our specialist competencies are:Facilitating Team Building events Personal Effectiveness & how to make an impact Confident and competent presentations NLP training for managers Diversity in.

Implementation of Learning Forum for all Learning & Development divisions Providing guidance on Best Practice Learning & Development solutionsDrive implementation of Management Onboarding ProgrammeDevelopment of policies and frameworks to ensure a professionally qualified training communityManaged Training Best Practice for the Virtual Training Team

• Responsible for Training & Development of 2000 employees varying from Customer Service Agents to Directors across 6 out of 9 business units
• Establishing and maintaining effective cross site Training programmes appropriate to the needs of the relevant business units, including comprehensive training & coaching records and monitoring/evaluation methods
• Managing and Developing Training Resources to improve Business PerformanceTraining & Development Experience
• Proven experience of designing and delivering training; BTEC Level 4 qualified
• Rolled-out performance coaching programme customised to requirements of the business units
• Manage the regional Project Training Budget to optimum effect and through maximising sources

• Responsible for Continuous Professional Development Programme of 250 staff;
• Regular reporting to management on Training Needs;
• Involved with all HR related interviews (job interviews in hotel and abroad, appraisals and disciplinary).Training Experience
• 32 training hours average per week. Receive consistent positive training feedback;
• Experienced in Training Need Analysis
• Managing training and development needs for implementation of new hotel wide software system;

• Demonstrated leadership skills by training, motivating and retaining an effective, efficient and committed team;
• Raised position in Hilton Front Office League table from January 06 – January 07 from 67th to 3rd place;
• Over-achieved KPI targets, e.g. Hilton H Honors enrolments by 290% from January to October, from 47th to 2nd in the South UK region;
• Involved with HR related interviews (job interviews, appraisals, disciplinary, sickness interviews)
• Health and Safety Officer, responsible for assessment and got won best performing hotel in UK May 06;
• Winner of Hilton department of the Year

Bachelor'S Degree, Hbo Lerarenopleiding Tweedegraads, Duits

The program is focusing on three educational areas: - cultural education - didactical development - vocational learning

Propedeuse Lerarenopleiding Tweedegraads, Duits

Human Resources

Activities and Societies: HR function & planning Internal and external market place Business Improvements and HR action planning.

Retail

Activities and Societies: •to demonstrate a thorough understanding of the industry and associated organisations; •encouragment to use.

Master'S Degree, German Language Teacher Education