Sandra Octaviani Email & Phone Number
Who is Sandra Octaviani? Overview
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Sandra Octaviani is listed as CRM Lead at TEEG, a with 601 employees, based in Jakarta Metropolitan Area, Indonesia. AeroLeads shows a matched LinkedIn profile for Sandra Octaviani.
Sandra Octaviani previously worked as Customer Relationship Management at Teeg and Customer Lifecycle Management Assitant Manager at Ninja Xpress. Sandra Octaviani holds Bachelor Of Political Science, International Relations And Affairs, 3.28 from University Of Brawijaya.
Email format at TEEG
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About Sandra Octaviani
Customer Relationship Management Specialist with four years of experience in leveraging customer insights to drive conversion rate and customer loyalty. Eager in understanding of customer behavior and segmentation. Adept in utilizing Salesforce Marketing Cloud to personalize customer interactions. Passionate in Digital Marketing and Customer Experience. Aim to leverage my skills in digital marketing to contribute to customer engagement strategies and drive measurable growth.
Sandra Octaviani's current company
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Sandra Octaviani work experience
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Customer Relationship Management
- Lead product development and management for the TIMEZONE Fun App, driving >60%monthly app sales growth.- Lead all TIMEZONE Fun App related campaigns across both venues and digital channels, optimizing user experience and driving customer engagement.- Oversee and execute all CRM campaigns across email, push notifications, and WhatsApp; increasing open rates from 7% to 18%.- Collaborate with cross-functional teams (mainly brand and digital team) to optimize user experience and drive customer engagement.
Customer Lifecycle Management Assitant Manager
- Lead CRM campaigns including planning, targeting, setup, and deployment for e-mail blast, push notifications, and WhatsApp blast.- Develop CRM journey for each shippers lifecycle from leads to retention.- Track and report CRM campaign performance of e-mail blast, push notifications, WhatsApp blast, and optimize initiatives to increase shippers conversion and retention.
Crm Deputy Head
- Designed and developed customer journey map to improve customer experience at every step of their lifecycle- Lead all CRM campaigns (New Motorcycle Financing, Dana Syariah, Multiproduct) for e-mail blast, push notifications, and WhatsApp blast.- Provide CRM campaign report and initiatives to drive conversion rate from each channel
Customer Relations Coordinator
Ensure the best service to the customers given by Auto2000 branch by maintaining relationships with customers.Key Responsibilities:- Handle customer complaints- Accommodate Voice of Customers and ensure the best service given to the customers- Maintain branch NPS above 80%- Maintain and ensure Employee Happiness- Present product knowledge to sales executive- Manage branch projectsKey achievements:- Achieved 85% NPS in 2020- 100% closed complain rate in 2020 and 2021- 0% repeated complain rate in 2020 and 2021- 100% branch employee happiness rate in 2020 and 2021- Achieved 95% NPS in 2021- Implementing “Customer Delight” in branch in order to ensure customer’s satisfaction and increase repeat customers
Liaison Officer
- Liaise international guest stars.- Collaborate and communicate with other entities involved in the festival.
Legal Assistant
- Assist in giving legal advice to troubled Indonesian migrant workers- Advocate “Safe Migration" to Indonesian migrant workers.
Colleagues at TEEG
Other employees you can reach at teeg.com.au. View company contacts for 601 employees →
Layla Hunter
Colleague at TeegPalmerston North, Manawatū-Whanganui, New Zealand
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Liam Langford
Colleague at TeegGreater Sydney Area, Australia
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JH
James Hogarth
Colleague at TeegPemulwuy, New South Wales, Australia
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Timothy Geldard
Colleague at TeegGreater Sydney Area, Australia
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Dhaniar F
Colleague at TeegJakarta, Indonesia
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EM
Elizabeth M.
Colleague at TeegAustralia
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SA
Sara Atkinson
Colleague at TeegWhitebridge, New South Wales, Australia
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KT
Ken Thompson
Colleague at TeegLower Hutt, Wellington, New Zealand
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WY
Waode Yaofil Nitami S Bay
Colleague at TeegBaubau, South East Sulawesi, Indonesia
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TS
Toby Sloan
Colleague at TeegChristchurch, Canterbury, New Zealand
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Sandra Octaviani education
Frequently asked questions about Sandra Octaviani
Quick answers generated from the profile data available on this page.
What company does Sandra Octaviani work for?
Sandra Octaviani works for TEEG.
What is Sandra Octaviani's role at TEEG?
Sandra Octaviani is listed as CRM Lead at TEEG.
Where is Sandra Octaviani based?
Sandra Octaviani is based in Jakarta Metropolitan Area, Indonesia while working with TEEG.
What companies has Sandra Octaviani worked for?
Sandra Octaviani has worked for Teeg, Ninja Xpress, Pt Bussan Auto Finance, Pt Astra International Tbk - Tso Auto2000, and Lalalafest.
Who are Sandra Octaviani's colleagues at TEEG?
Sandra Octaviani's colleagues at TEEG include Layla Hunter, Liam Langford, James Hogarth, Timothy Geldard, and Dhaniar F.
How can I contact Sandra Octaviani?
You can use AeroLeads to view verified contact signals for Sandra Octaviani at TEEG, including work email, phone, and LinkedIn data when available.
What schools did Sandra Octaviani attend?
Sandra Octaviani holds Bachelor Of Political Science, International Relations And Affairs, 3.28 from University Of Brawijaya.
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