Responsible for Louis Vuitton Portugal Care Services including Repairs - Product personalization - Product Quality (defective and shop-soiled) - CS Logistic and Operations - Care Expertise

• Opening and closing of the Lisbon store• Acting as a bridge between the shopfloor and management team, supervising tills operations• Handling cash/card, processing returns, exchanges, and high value transactions

Women's Ready-to-Wear team

Paris Fashion Week• Managed logistics, procedures, appointments and maintained showroom standards at all times• Supported the sales team on buying days, Paris Fashion Week and commercial appointments• Presented RTW and accessories collection to international clients and shared brand heritage • Acted as customer’s, guests/visitors first point of contact, by managing reception desk • Answered all showroom-related communication including phone calls, emails, messages, etc.

HQ. Worked w/ Yves Saint Laurent Museum, VivaTech, Fondation Louis Vuitton, Women In Leadership, Grand Palais, Roland-Garros, Musée des Beaux-Arts de Nice, MIPIM Cannes Summit etc. • Developed concepts and experiences up to 1400 attendees: managed agencies, brief and speakers• Ensured objectives are met while respecting the clients budget guidelines (up to 400k)• Updated on a weekly basis the team's best place-to-be/rent (EU coverage) trend book• Managed events and conferences: organized BNPP RE participation and main stage conference (+3000 attendees) @VIVATECH w/ LA brand Magicleap and French start-up Mimesys

HQ. • Key contact > 10 markets for all requests: influence, digital, PR, strategy• Produced monthly PR News for company wide distribution (+3k readers)• Runned makeupforever.com according to global launch calendar• Created digital content (articles + tutorials) & managed asset delivery for all the markets• Participated in brand collaborations with Jessie J and Kehlani• Worked on brand activation: 360° launch plans, PR kits, best practices & WW guidelines• Analyzed Influencer strategies though social insight platforms: Linkinfluence + Le Guide Noir

Parisian Luxury PR agency • Created press releases, press kits and digital content for about 8 brands • Organized events: product launch, boutiques opening, PR diners, press days, interviews, Milan Fashion Week, Paris Fashion Week, Rituals first store opening..• Participated in the implementation of PR and E-PR strategies (w/ bloggers + influencers)• Managed press samples, journalists and content creators gifting through Fashion GPS• Realized studies and weekly reports: performance analysis, quantitative and qualitative analysis through excel and launchmetricsClients: Gucci, Dolce&Gabbana, ASOS, Valmont, Six Senses spa, St-Tropez, Rituals, Marionnaud etc.

Portuguese Swimwear Brand for Men and Women• Worked on brand activation for the FR/PT markets• Managed relationships on social networks to develop potentials retail collaborations• Built a database of contacts and managed relationships to increase brand awareness

Family owned Import-Export Company• Assisted the team on logistics, procedures and shipment planning

Spanish Premium Fashion Brand for Women • Participated in the organization of the company's fashion show for GQ Night Madrid + Mercedes-Benz Fashion Week Madrid 2012• Created a listing of Spanish bloggers + journalists and contacted them on a daily basis