With over 10 years of experience in account management and technical support, I am a solution-oriented and customer-focused professional who thrives in challenging and dynamic environments. My mission is to help customers achieve their goals and optimize their operations. I have a strong background in water treatment, heavy industry, and manufacturing, with a focus on solution selling, software & services. I am currently looking for new opportunities to leverage my skills and expertise, and to join a team that values collaboration, diversity, and excellence.In my most recent role as an Account Manager at Rockwell Automation, I managed a $9MM account portfolio across 25 customers, 40 sites, and distributors, providing end-to-end solutions for industrial automation hardware and software. I successfully mitigated the COVID and supply chain related sales shrinkage by building upon current service contracts and software, and by establishing long-term relationships with key decision-makers and influencers. I also mentored and guided a new account manager, and resolved conflicts arising from global supply chain challenges. Some of the skills that I applied and developed in this role include manufacturing process & KPI improvement, empathetic & active communication, and multi-disciplinary collaboration.