Sandra Pillo Email & Phone Number

Boston, MA, US

• Part of the first-line of defense risk management team, delivering operational, regulatory and financial risk support for the Global Operations and Investor Services (GOIS) business line, maintaining adherence to.
• Coordinated annual RCSA process for GOIS business line and provided guidance to business on framework, ensuring risks and controls were identified and assessed appropriately and ratings were consistent across business.
• Advised on assessing ratings and impacts (financial, client, reputational, regulatory, business) of risk events / incidents; isolated true root cause to drive sufficient action plans, preventing reoccurrence.
• Conducted training workshops that enhanced culture and provided best practices and clear expectations for operational risk framework requirements.
• Performed testing for International Standard on Assurance Engagements (ISAE) reviews, providing assurance for control environment.
• Clarified and streamlined testing procedures, improving efficiency and enabling external parties to clearly understand approach, supporting documentation, and results.

Boston, Massachusetts, United States

• Spearheaded projects to continuously improve audit processes and execution methodology guidance, in alignment with Institute of Internal Auditors (IIA) standards, COSO internal control integrated framework and/or.
• Developed and implemented tools and job aids (control assessment), helping auditors adhere to IIA standards and perform audits effectively and efficiently.
• Managed development and implementation of audit methodology training e-learning modules (guidelines, documentation requirements); strengthened quality of auditor’s workpapers
• Conducted workshops on deep-dive topics, such as performing and documenting root cause analysis of issues / exceptions, reinforcing action plans developed by business while ensuring related corporate audit workpapers.
• Performed quality assurance reviews of audit reports, prior to distribution, verifying reports were written in accordance to audit methodology guidance (audit opinions were supported and based on residual risk of area.
• Chaired division’s monthly methodology forums; coordinated agendas, materials and topics for presentation (introduction of new audit methodology enhancements / processes, shared best practices, lessons learned).

• Led and provided oversight for annual and quarterly RCSA process within Investor Services business line. Monitored operational risks, challenged, reported, and escalated results and themes to senior management.
• Coordinated reviews of new business opportunities for client acceptance committee; focused on anti-money laundering (AML), know your customer (KYC), and compliance considerations for business opportunities classified.
• Reviewed and approved new custody accounts for clients, ensuring that proper documentation was in place prior to opening account (signed contractual agreements, authorized signors list, AML / KYC).

Master Of Business Administration - Mba, Finance, General

Bachelor'S Degree, Accounting