Sandra Pillo Email & Phone Number

Boston, Ma, Us

Part of the first-line of defense risk management team, delivering operational, regulatory and financial risk support for the Global Operations and Investor Services (GOIS) business line, maintaining adherence to operational risk framework standards.Key accomplishments:• Coordinated annual RCSA process for GOIS business line and provided guidance to business on framework, ensuring risks and controls were identified and assessed appropriately and ratings were consistent across business; reported results and themes to senior management.• Advised on assessing ratings and impacts (financial, client, reputational, regulatory, business) of risk events / incidents; isolated true root cause to drive sufficient action plans, preventing reoccurrence.• Conducted training workshops that enhanced culture and provided best practices and clear expectations for operational risk framework requirements.• Performed testing for International Standard on Assurance Engagements (ISAE) reviews, providing assurance for control environment.• Clarified and streamlined testing procedures, improving efficiency and enabling external parties to clearly understand approach, supporting documentation, and results.• Mentored and trained new global team members on effectively performing ISAE control testing and thinking critically when reviewing / challenging risk events.• Partnered with business, globally and locally, on embedding controls in core processes and proactively considering risk impacts when making business decisions.• Strengthened vendor / third-party risk management protocols by creating standardized approach to reviewing vendor SOC reports and storing reports and reviews in Archer.• Established and implemented framework to identify activities and positions that may be prone to fraud; assessed control environment, verifying sufficient controls were in place.

Boston, Massachusetts, United States

• Spearheaded projects to continuously improve audit processes and execution methodology guidance, in alignment with Institute of Internal Auditors (IIA) standards, COSO internal control integrated framework and/or regulatory expectations.• Developed and implemented tools and job aids (control assessment), helping auditors adhere to IIA standards and perform audits effectively and efficiently.• Managed development and implementation of audit methodology training e-learning modules (guidelines, documentation requirements); strengthened quality of auditor’s workpapers• Conducted workshops on deep-dive topics, such as performing and documenting root cause analysis of issues / exceptions, reinforcing action plans developed by business while ensuring related corporate audit workpapers and conclusions were sufficiently supported.• Performed quality assurance reviews of audit reports, prior to distribution, verifying reports were written in accordance to audit methodology guidance (audit opinions were supported and based on residual risk of area under review; root cause of event was clearly identified; remediation plans were sufficient to address issues).• Chaired division’s monthly methodology forums; coordinated agendas, materials and topics for presentation (introduction of new audit methodology enhancements / processes, shared best practices, lessons learned).• Served as Co-Chair of Steering Committee for Audit Women’s Network and organized events, focusing on professional development and networking opportunities.

• Led and provided oversight for annual and quarterly RCSA process within Investor Services business line. Monitored operational risks, challenged, reported, and escalated results and themes to senior management.• Coordinated reviews of new business opportunities for client acceptance committee; focused on anti-money laundering (AML), know your customer (KYC), and compliance considerations for business opportunities classified as ‘high’ risk.• Reviewed and approved new custody accounts for clients, ensuring that proper documentation was in place prior to opening account (signed contractual agreements, authorized signors list, AML / KYC).

Master Of Business Administration - Mba, Finance, General

Bachelor'S Degree, Accounting