Sandra Peranovic-Jerkovic Email & Phone Number

Responsible for employee career path development planning and monitoring in close corporation with HR, Delivery and Product representatives. Managing educational plans to achive diverse array of talents and responsibility. Needs to make sure that their organisatin's resources have enough capacity to deliver upcoming projects. Supporting delivery managers, project managers in ongoing resource management efforts. Monitoring employee utilization, workload, and overtime hours. Project budget monitoring, track performance, ... Mitigating resource concerns by reallocating resources, adjusting goals, or assigning additional staff. Assisting with HR processes, such as payroll administration, compensation and benefit pans, and staff training. Documenting processes and maintaining records.

Lead Designer responsible for the full delivery of the Dispute solution within the WBRM solution for Telecom Italia (TIM, Italia).

Project Manager and Single Point of Contact (SPOC) for the project related to the technological upgrade of the CCM&UOM application at BH Telecom.Project Manager and Lead Designer of the CRM solution (Njuskalo, Croatia).

Sarajevo

Lead designer on the team for the design and development of the database EPIS system (Federal Employment Agency, FBIH).Preparation and realization of complete data migration and post-production support of the project Billing Replacement (Data Conversion/migration - SiMobil Slovenia, Mobilkom Austria).Analysis and preparation of data for conversion (Data Conversion/migration – IPKO Kosovo).Leading analyst, designer of solutions for data migration testing (Data Conversion Accuracy Testing – Mtel Bugarska).CRM Data Migration, create Scoping of Work document (Telekom Slovenia, Slovenia).The analysis and design solutions as well as modeling and development of application modules (Common Customer Master / Unified Order Management / CRM at BHTelecom).Leading System Analyst involved in system analysis and design of the first release of the N2B project, development and support of the modules for Revenue Management and Fraud Management system (Turk Telecom).Technical Lead role - implementation of Joint Risk Analysis Centre and its integration with five ministries databases using ETL (UNDP – Joint Risk Analysis Centre).Conversion Team Leader and Lead Designer - Migration and Synchronization services for the project of CRM system replacement – prepaid and postpaid replacement project (Vipnet, Croatia).Designer and Team Leader for MDS/ODS improvements of Omnichannel solution for SMS, USSD and WEB access channels (BH Telecom, BiH).System Analyst Product Catalogue - Define future Order management Product Catalogue and Asset management detailed design on HT services (Hrvatski Telekom, HT Product Catalogue & Asset and Account Management).

Sarajevo

Involved in all phases of system development including analysis, design, development and implementation of software. Proven skills in management and monitoring of team work to increase the level of productivity.Teaching SQL/PLSQL and Oracle Reports courses.Participation in projects:- Police Criminal records (ICITAP, BiH)- Billing System (T-Com, Croatia)Member of the team for the redesign and improvement of the Back Customers System Administration module. Analysis, development, testing and implementation of the Finance & Accounting module, ITB DATA, Key Customer System. Participated in the education of end users to work with the application.