Sandra Pawley Email & Phone Number

London, United Kingdom

Strategic responsibilities: relationship building across the business; using my experience of large organisations and complex projects to influence at all levels; stakeholder management; fostering a business development mindset through training and engagement; inaugural member of the firmwide innovation committee; supporting users through the change curve.Tactical responsibilities: requirements gathering; process mapping; developing the business case; developing Firmwide IT communications using a consultative engagement approach; success planning; data analysis to identify SME's, target communications and improve use of systems; coaching and influencing to drive up user adoption and maximise efficiency benefits; management of the entire IT training life cycle.

MOS qualified IT Training consultant providing full training life cycle in the business. Management of the training function; defining and promoting awareness of the training capability; planning training roadmap; using business engagement, employee feedback, training needs analysis and helpdesk data to develop relevant training content; floorwalking support; demand shaping; continuous service improvement within the training function; managing pilot groups.

London, United Kingdom

Short consultancy role advising on and designing internal communications for a European business transformation at a global CPG company. Working closely with the change manager and internal business managers, I provided advice on both content and delivery mechanisms to help maximise long term behavioural change in the organisation. I created content for leadership meetings, business-wide announcements, project updates and workshop carousels to engage with European staff at all levels.

London, United Kingdom

Business relationship role with a focus on service improvement. Key areas of experience:• Development of initiatives to improve user experience and lawyer productivity• Developing global engagement framework and building engagement community• Stakeholder engagement and stakeholder mapping • Global IT communications, developing IT comms strategy• Internal and external consultation for BRM training• CSat survey and managing customer feedback• Providing Leadership insights

London, United Kingdom

Key areas of experience:• Created and evolved this role, using multi-source insights to identify business requirements gaps• Made recommendations from analysis to continually drive improvement in IT initiatives affecting the business• Built a network of IT advocates and early adopters for business change initiatives• Supported users through the change curve during projects• Managed the benefits realisation of recommendations back into project rollouts, to improve quality and business productivity

London, United Kingdom

Part time staff midwife and student midwife mentor.

London, United Kingdom

Responsible for:• Transformation and leadership of London Help Desk team of 45 Analysts into an ITIL based global service desk. • Developed team to deliver world class customer service and technology support to 6000 global customers around the clock. • Close partnership with IT Training Manager to reduce How Do I's and improve quality of IT and user training• Focused on offering creative and commercially minded support and keeping day to day operations running effectively• All aspects of team management and recruitment

London, United Kingdom

• Responsible for all aspects of management for 24 London and International IT trainers • Led the Training team through industry recognised certification • Creation of Firms’ 3 year IT Training strategy• Transitioned IT Training into intelligence based, business driven skills delivered at the point of need, using delegate feedback, 'How do I' data and customer engagement• Analysis of ‘How do I’ calls with the Helpdesk manager and development of relevant IT training modules for the Firm• Developed a business role-based skills matrix to improve targeted training• Introduction of a bespoke online e-learning system• Project management lead for the IT training aspects of Firmwide rollouts• Member of City-based IT Training manager forum for the Legal Industry, for sharing best practice and an Outside-In perspective• 4 month secondment to the Paris office where I provided IT training and floorwalking support in French during large scale document management system rollout (Dec to Mar 2007)

London, United Kingdom

• Coordination of a team of IT trainers responsible for improving the IT skills of Business Practice Groups• Internal consulting on all aspects of IT training needs• Creation and delivery of IT training modules based on business capabilities - classroom, 1-2-1, remote• Training needs analysis• Development of full suite of training materials• Coordination of training for all new joiners• Provision of ‘just-in-time’ desk-side applications support• Project and rollout support • IT user acceptance testing

London, United Kingdom

Real Estate practice group (PG) based IT trainer, the first to be dedicated to the PG to deliver IT training based on business needs and engagement. • Provision of full IT Training lifecycle needs• Training delivery for full suite of MS Office products, specialising in Excel and Word • Training delivery for bespoke Freshfields applications • Project development and IT training for rollouts including iManage and bespoke CRM tool• IT training advocate in project benefits definition stage• Training needs analysis and evaluation• Creation of role-based skills matrix via direct business engagement• Functionality testing

London, United Kingdom

IT Trainer at SCE (Specialist Computer Education), subsidiary of SCC.

Bachelor'S Degree, Direct Entry Midwifery, 1St Class Honours

Activities and Societies: Member Royal College of Midwives

Bachelor'S Degree, English Literature And American Studies, 2:1

Activities and Societies: Hockey

High School