Sandra Vazquez Email & Phone Number

Dallas, TX, US

Dallas, Texas, United States

• Orchestrated the onboarding process for an average of 400+ homes per month.
• Processed renewal offers, contributing to a high rate of resident retention with a 14,000+ home portfolio.
• Communicated move-out procedures and expectations to tenants, including key return, cleaning requirements, and necessary paperwork, ensuring a seamless departure process.
• Calculated and processed the return of security deposits; meticulously accounting for deductions related to damages or unpaid rent and ensured compliance with local and state regulations.
• Maintained open lines of communication with outgoing and incoming tenants, addressing questions and concerns promptly.
• Handled disputes or disagreements regarding final disposition; taking appropriate action, including updating collection agencies if needed.

Dallas-Fort Worth Metroplex

• Oversaw the timely and successful completion of maintenance requests, ensuring resident satisfaction and property upkeep.
• Assisted new tenants through the move-in process, providing guidance and support for a smooth transition.
• Collaborated with the General Property Manager to develop marketing strategies, contributing to the achievement of daily and monthly goals.
• Prepared and executed legally compliant lease agreements based on the Texas market.
• Managed daily bank deposits and conducted financial bank reconciliation processes.
• Inspected move-out units and completed Security Deposit reconciliation using deposit accounting, maintaining accuracy and compliance.

Dallas-Fort Worth Metroplex

• Met potential renters and guided them on tours of available units.
• Followed up on leads for potential applicants and advertised vacant units on social media platforms.
• Handled the collection of rent payments, security deposits and application fees.
• Tracked lease renewals, implementing proactive strategies to encourage tenant retention.
• Assisted tenants with creating work orders and communicated any changes to rental agreements or upcoming property issues.
• Created and distributed marketing materials to attract new tenants.