As an Attorney at D&K Law, P.A., I worked as captive in-house counsel to Sterling Organization, being fully integrated into the company. I provided hands-on leadership and support to Sterling in leasing, buying, selling, and financing properties within a deadline-driven environment. I introduced efficiencies in the delivery of legal work by developing and implementing process improvement initiatives. I assessed paralegal and junior attorney performance, identified skills gaps, evaluated training needs, and conducted training sessions to catapult efficiencies. As a leader, I created and maintained a productive working ambiance for my team, helped team members create work-life balance, promoted consistency, developed personal relationships, and shared performance evaluations on a regular basis.

In this role, I partnered with regional and national financial institutions in structuring and documenting the finance of real estate acquisitions and construction projects located nationwide. I supported landlords and tenants in preparing and negotiating commercial leases for office, industrial and retail spaces by leveraging forward-thinking acumen and providing detailed insights. I facilitated real estate companies and investment trusts in the successful acquisition and disposition of real estate properties.Highlights of accomplishment in this role include:• I prepared and negotiated small shop, national, and anchor tenant retail leases nationwide.• I earned a positive reputation from senior partners for demonstrating continued commitment towards work excellence as well as consistently meeting all deadlines. • I actively represented landlords, tenants, and financial institutions on commercial real estate transactions, including leases, financings, acquisitions, and dispositions.

I conducted extensive legal research and prepared various pleadings and documents for business bankruptcy, creditors’ rights litigation, complex commercial litigation, and real property litigation.

Law Clerk to the Honorable Caryl E. Delano - September, 2011 to August, 2012Law Clerk to the Honorable Alexander L. Paskay, Chief Bankruptcy Judge Emeritus - January, 2011 to September, 2011I utilized analytical and critical thinking skills to review orders, while drafting bench memoranda for hearings. I efficiently managed a team of legal interns. I researched complex bankruptcy and commercial litigation issues while drafting opinions and assisting judges during oral hearings.

Judicial Intern for The Honorable Alexander L. Paskay, Chief Bankruptcy Judge Emeritus

During my tenure at Nokia, I progressed through a series of roles. I started as a Support Team Lead managing a team of customer service professionals, and then was promoted to Operations Analyst, Concept Specialist – North America, Solutions Consultant/Vendor Management – North America, Solutions Consultant/Vendor Management – North America, and Global Contact Center Services Development Manager.Highlights of accomplishment in these roles include:• I achieved significant cost efficiencies by implementing new service initiatives, enhancing contact center process harmonization, and driving system development across seven regions worldwide.• I helped management in reducing costs and implementing improvement initiatives without impacting customer satisfaction.• I streamlined communication of system issues as well as ensured the delivery of effective solutions to internal customers.• I earned “Making a Difference Award” for demonstrating utmost dedication and continued commitment towards customer satisfaction.• I received “Spotlight Award” for displaying hard work and dedication.• I led a team of tenured call center associates dedicated to managing escalated customer issues.• Trained and developed employees on multiple call center and customer service scenarios.