Sandra C. Email & Phone Number

United States

United States

New York, Ny, Us

New York, Us

Managed 200+ large group events for social and corporate clients in fashion, beauty, entertainment, social, and other sectors. Oversaw all aspects of event management including, however, not limited to: Site visits, BEO creation, vendor management, floor plan creation, specialty menus once events are turned over from the Events and Group Sales team. Utilized TripleSeat to book and track events, generate reports, and analyze data for future event planning and budget forecasting.Responded to an average of 150 leads a week while nurturing client relationships to encourage repeat and referral business.Coordinated internal client events in collaboration with the Sales & Marketing Department and third party PR agency.Collaborated with cross-functional teams to meet staffing needs and ensure efficient setup of event spaces.Prepared monthly sales and marketing revenue reports for ownership and senior management. Executed event billing functions including deposits, invoicing, and account reconciliations

New York, Us

Provide excellent, friendly, courteous, and professional service to all internal and external guests Authentically connect and engage with clients to effectively represent PUBLIC’s events spaces and food programsAssist Director of Event Sales and cross-functional teams with event coordination through site visits, BEO creation, floor plan creation, and allergy menus as neededProficiently streamline TripleSeat's features to book and track events, generate reports, ensure all contract changes are updated, and analyze data to enhance future event planning strategies. Optimize monthly and yearly reporting from TripleSeat to ensure accurate forecasting & budget creationCoordinate internal client events in collaboration with the Sales & Marketing Department Support the Events department with the collection of initial deposits and final payments via Hotel Management System, StayNTouchWork closely with the Finance Department to manage and reconcile event billing, and track payments on a daily basis to ensure all department financials are accurate.

Organized and managed all incoming guest inquiries via telephone and multiple email inboxes.Implemented a new reservation system that reduced wait times and increased table turnover rate resulting in increased efficiency and customer satisfaction.Collaborated with the Culinary & Beverage team to create Events Programming & Marketing Campaigns.Strengthened guest relations in order to cultivate and strengthen brand loyalty and recognition.Handled all incoming customer complaints and resolved issues quickly and effectively, resulting in a 90% satisfaction rate for customer complaint resolution.Assisted with service at all times with a working knowledge of all specialty cocktails, and food options.

New York, Ny, Us

Managed multiple inboxes and all Tripleseat leads for all incoming event inquiriesConducted site visits for prospective clients and created individualized event proposals, BEO’s, and allergy menusCoordinated and executed over 400 events ranging from full buyouts to large party setups in both private and semi-private spaces.Managed all event logistics, including scheduling, transportation, and on-site coordination.Conducted pre and post-event evaluations, collected feedback from attendees, and used data to optimize future events.Maintained an average event satisfaction rating of 4.8 out of 5 across all events coordinated.

New York, New York, Us

-First point of contact for guest, parties, and restaurant relations by managing all inquiries via email and telephone-Ensured all guest inquiries were resolved successfully by liaising cross-functionally with various departments -Created floor plan layouts on SevenRooms reservation system for various holidays and special events in order to maximize reservation, ticket sales and business.-Managed staff, including scheduling, training, and performance evaluation.

New York, New York, Us

New York, Ny, Us

-Managed responsibilities with advanced multi-tasking skills, working with multiple senior editors and their assistant’s in order to meet expectations efficiently and to their specific preferences-Read nonfiction, fiction, and poetry proposals and book submissions for editors and followed up with them to evaluate the submission for acquisition-Drafted copy for the Norton catalog and combined research, creative thinking, and knowledge of the market to collect comp titles for title information sheets -Proofread manuscripts to discern location of call-outs for photos and graphics

-Drafted Letters of Administration applications for submission to Surrogate’s Court in the New York Unified Court System-Prepared cases for trial by gathering all relevant litigation documents and filing pertinent records in a timely manner to ensure court deadlines were met-Liaised with Medicaid, Medicare, and private medical billing companies regarding outstanding balances to disburse final settlement monies -Directed communications with 80+ clients and screened calls from prospective clients

-Proofread and transcribed daily changing menu to head chef’s standards-Managed communications with guests and answered all incoming telephone calls regarding reservations and information pertaining to the business-Instructed kitchen staff, management, and serving staff to ensure dining details were handled properly and guest concerns were promptly addressed-Designed daily floor plan to ensure best possible flow of service

Denver, Colorado, Us

-Promoted positive guest relations to all individuals approaching the Front Desk-Processed guest arrivals and departures including all necessary payments-Managed inquiries pertaining to hotel services, guest registration and travel directions and made recommendations for dining or entertainment in person as well as via email and phone-Directed guest registration and other clerical duties with a focus in quality and courtesy-Communicated with all hotel departments efficiently to maintain or exceed guest expectations

New York, Ny, Us

Bachelor'S Of Arts, English

Regents Diploma

Bachelor Of Arts - Ba, Creative Writing