Highly accomplished senior operations consultant with expertise in Banking Operations and Risk Management. Reputation for quickly building trusted partnerships across the organization, excellent project management skills, and as an innovative problem-solver. Skilled in workflow procedures, conversions, automation, and digitization. Reputation for experience in integrating processes through mergers and acquisitions.• Operational Excellence • Global Outsourcing• Automation & Digitalization• Process Mapping & WorkflowOPERATIONAL EXCELLENCEExtensive experience in Consumer Lending operations. Integrated consolidations, conversions, acquisitions, and divestitures in mortgage loans, consumer loans, and deposit accounts. Implemented operational excellence initiatives that reduced costs by $5M+.GLOBAL OUTSOURCINGDeveloped and implemented outsourced Consumer Lending Servicing business processes with large India BPO provider. Managed offshore operations in India for over 10 years with up to 80 FTE that significantly reduced costs and leveraged resources.AUTOMATION & DIGITALIZATION Spearheaded multiple IT system deployments to automate and digitize consumer products that reduced costs, effectively managed regulatory risk and improved client experience. PROCESS MAPPING & WORKFLOWLed multiple business turnarounds, many with tight deadlines, to document procedures (600+) and end-to-end workflow maps for business processes in Consumer Lending operations that satisfied regulatory findings.