Sandra Sackett Email & Phone Number

Greater Phoenix Area

Scottsdale, Arizona, United States

Hired and on-boarded new associates, managed every day operations and associates including guest satisfaction, brand standards, forecast, P&L, labor, schedule, payroll, associate reviews, and department meetings.• Achieved associate engagement scores of 86% to 91%.• Accomplished a guest satisfaction of 75.2% from 71.5% in one year.• Created and implemented a server report card to improve quality of guest service.• Decreased turnover rate to 6% and 15% internal promotion rate in 2017. Focused on recruitment, retention, engagement and training.• Reduced overtime by $20K in 2016, and $40K in 2017.

Los Angeles Airport Marriott

Increased and maintained guest satisfaction scores, balanced books, managed payroll, schedule, forecast, labor management, brand standard audits, associate reviews, department meetings, hired and on-boarded new associates, daily stand-up, orders, and P&L. • Achieved an associate engagement score of 93%, 6% higher than previous year. • Ranked #1 in Southern California for guest satisfaction in our concierge lounge with a score of 78% and an increase of 18% from the previous year. • Improved In-Room Dining net profit by 7.7% and productivity by 1.8%.• Doubled beverage sales and decreased beverage cost 35% in our concierge lounge by enhancing cocktail service.• Recognized as the hotels point of sale programming expert for the property.

Renaissance Phoenix Downtown Hotel

Managed payroll, schedule, forecast, inventory, orders, labor management, brand standard audits, associate reviews, hosted department meetings hired and on-boarded new associates. Directly oversaw in-room dining, lounge, and restaurant. • Assisted in the conversion of the hotel from a Wyndham to Renaissance.• Increased associate engagement score from 57% to 83%.• Ranked #1 in U.S. for In-Room Dining guest satisfaction score of 94%.

Jw Marriott Desert Ridge Resort & Spa

Supervised brand standard audits, payroll, schedule, forecast, labor management, associate reviews, lead daily stand-up, orders, and inventory management.• Increased sales per occupied room from $13.50 to $14.33.• Supervisor of the Quarter award for 1st quarter of 2012.

Jw Marriott Desert Ridge Resort & Spa

Guest Service Agent Greeted and communicated with elite members from pre-to-post stay ensuring their requests and expectations are met. • Participated in the launching of our Elite Loyalty Ambassador team.• Increased elite recognition score from #16 to #3 in brand.

Marriott Denver Tech Center

Job Duties: ordering, inventory, training, amenities, in-room meetings, ensure brand standards are met• Hotel Associate of the Year 2008Increased • Achieved a Quality Assurance Score of 100% in 2007, 2008, and 2009• Increased Guest Satisfaction from 64% to 95%• Honored with a gold key in June 2007