Sandra Schaffer, Pmp, Cssgb, Chl, Clhp Email & Phone Number

Worcester, Massachusetts, US

Nashville, Tennessee, US

Milwaukee, Wisconsin, US

TECHNOLOGY DESIGN & MANAGEMENT – Responsible for full development lifecycle for all software applications within consumer engagement platform. Accountable for maximizing technology design to optimize our people & processes to deliver safe care efficiently. Manages partnerships with internal cross functional teams & external vendors to achieve needed.

Downers Grove, Illinois, US

• Responsible for improving how healthcare operations value is delivered to balance cost, quality and service while continuously ensuring alignment to Advocate Healthcare's strategy and driving synergies to establish an.
• Provide leadership for development of long-range volume demand by service line/channel to improve patient access to services.
• Integrate new business into the centralized contact center including new sites and service lines, while managing cross-organizational relations.
• Directly manage and develop planning and analysis staff in support of business planning, budget management, strategic analysis and business case development to position the Medical Group Contact Center as both a.
• Directly manage nonclinical contact center operations staff, including representatives, leads, and supervisors to oversee contact center operations, manage analytical support and direct issue resolution.
• Lead governance and refinement of workflows, policies, procedures and technologies utilized by non-clinical and clinical team members.

Downers Grove, Illinois, US

Responsible for business planning, budget management, strategic analysis, business case development, project management, change management and communications to position the Advocate Medical Group Contact Center as both a clinical care delivery site and strategic asset. Guided continuous improvements for delivering healthcare operations value in alignment.

Chicago, Illinois, US

• Reduced total cost of technology solution ownership by bringing alignment to complex business requirements, retiring redundant processes and re-platforming systems for scalability to support additional customers.
• Increased customer managed service offerings by establishing the capability to track expert interpretations of environmental legislation and determine store level impact based on restaurant location characteristics and.
• Raised levels of accuracy and completeness for packaging specifications and streamlined workflow for product design and quality assurance by implementing Oracle Agile Product Lifecycle Management for Process (PLM).
• Contributed to technology roadmap by providing business analysis insights, developing business cases and by providing vendor and application management services.

Chicago, IL, US

• Enabled successful execution of Thanksgiving and Black Friday doorbusters as a result of making responsive capabilities available within the IT portfolio, establishing and executing risk management plans and.
• Increased profit margins and merchandise sales for Sears and Kmart by implementing and continuously improving a price optimization engine to factor in an array of seasonal conditions and geographic, socio-economic.
• Reduced financial strain of aged inventory by collaborating with inventory management directors to deploy a dynamic markdown system.
• Launched omnichannel, three-tiered pricing platform to increase maturity of customer loyalty program and support CEO initiative by providing requirements lifecycle management.

• Designed and implemented technology based business solutions for clients ranging from non-profit organizations to global corporations.
• Increased number of qualified prospects and active sales cycles for a leading customer service, sales and leadership training organization to reach revenue targets through business process re-engineering, technology.
• Launched multi-channel web presences for start-up firms, existing small businesses and non-profit organizations by providing digital marketing design, website implementation services and on-going management of websites.
• Provided customized training on Microsoft productivity software applications.Contracted Roles: Business Development, Business Analysis, Business Process Re-engineering, Web Engineering, Database Architecture and.

Itasca, IL, US

• Improved completeness of patient information records, reduced out of stock occurrences and advised on retail pharmacy operations workflow.
• Collaborated on change management for HIPPA compliance, new information systems, pharmacy benefit manager interactions and electronic prescription transmittal protocols.
• Mixed pharmaceutical preparations and filled prescriptions accurately, managed inventory levels efficiently, maintained detailed patient records, proactively resolved issues with insurance companies and physician.

Chicago, Illinois, US

• Increased national promotion effectiveness and furnished timely, valuable insights on new product launches via implementation of the Mentor business intelligence (BI) system by analyzing aggregated product mix and.
• Enabled data discovery across and between business areas by collaborating with data architecture team to develop data models, define data cleansing rules and set up the presentation layer for a data warehouse.
• Transformed development activities for the national strategy and market-specific promotional plans by developing restaurant guest behavior insights through analysis of guest transactions.

• Lifted accounts receivable collection effectiveness index and enabled marketing and sales teams to achieve year over year growth objectives by identifying operational issues, designing business solutions and managing.
• Reduced manual order entry errors and fueled customer service resource productivity via expansion of order management capabilities by facilitating requirements workshops, leading JAD sessions, writing software.
• Successfully rolled out an automated replenishment system after piloting Electronic Data Interchange (EDI) with Walmart - performing data mapping, developing program specifications and collaborating with the customer.

Bachelor Of Science - Graduated Summa Cum Laude, Applied Computer Science And Business Administration

Masters Program For Secondary Mathematics Education, Emphasis: Mathematics, Psychology And Educational Theory

Master Of Business Administration - Mba, Healthcare Administration & Project Management