Adjunct professor in COMD (Communication Design)

Strategic consulting on user-centered design solutions for complex problems.Specializing in information-rich environments and complex problems, particularly in (but not limited to) healthcare, financial services, enterprise, and SaaS. End-to-end capabilities, from strategy, research and ideation through testing and visual design.

With two other co-chairs, organized one of the top conferences in the UX industry. This involved managing over 100 people on several teams, selecting the theme and curating the submissions and programming accordingly, overseeing sponsorship and curation teams, and managing deadlines. Most notably, as the pandemic began one month before our conference date, our team managed to pivot the conference, which had always been in-person, to a fully-remote conference. This involved a great deal of creativity, collaboration, flexibility, and innovation, and I'm proud of what our team achieved.

• Spearheaded multidisciplinary team collaboration to redesign B2B experience for admins setting up Concur. • Collaborated with cross-functional team (product management, engineering and data) to define success metrics and desired instrumentation, then structured ensuing design work to achieve data-driven success in prioritized areas.• Designed, led, and facilitated a two-day multidisciplinary internal design thinking workshop, bringing together leaders from different parts of the business to align on and inform the strategic direction for the implementation journey of the small business product, while building interdepartmental relationships.

Examples: Empowering customer service reps to provide maximum value:Designed strategic solution for telecom company to progressively integrate over 100 outdated applications used by sales and tech support representatives. Performed user and stakeholder research, planning and co-facilitating workshops and co-creation sessions. Created journey maps, designs, and high-level strategy for integration. Reimagining employee connections on a global scale:Redesigned and rearchitected global Accenture People site to help massive, diverse, and global workforce with 400K+ employees connect more meaningfully and easily. Conducted user research, card sorts, usability testing, and content audit. Created content strategy, information hierarchy, flows, site map, wireframes, and prototype. Since going live, site has received overwhelmingly high praise from employees globally.Proving the power of service design to an industry leader:With a team of 3 designers and 5-8 product owners and business analysts, piloted telecom client's first full service design program. Instructed business team members on design methods, user testing, and research moderation methods, then together conducted ethnographic research and synthesis and employed design methods. Strategically selected design methods used throughout project cycle and in client walkthroughs to help set project direction and show progress. Validated prototypes iteratively in usability testing.

Lead UX designer on Kindle Direct Publishing platform. • Orchestrated and executed redesign of Kindle Direct Publishing, including adding major features to existing publishing flow.• Responsible for all stages of the design process, including (but not limited to) UX strategy, information architecture, interaction design, usability testing, and UI design.

Performed all teaching assistant duties for the 8-week, full-time, User Experience Design Immersive course taught by Christina Wodtke and Aynne Valencia. • Lectured on various topics, including mobile UX, interaction design, Axure, and Omnigraffle. • Coached and advised student groups in daily studios.• Collaborated with Christina and Aynne in modifying and creating course content.• Identified and provided UX resources, tools, and information to students.

Clients including: Pfizer, H&R Block, ExxonMobil, Alcon/CIBA Vision, Nickelodeon, and Sallie Mae. Headed UX on redesigns and new responsive experiences, including UX strategy, competitive analyses, concept models, sitemaps, user flows, wireframes, prototypes, and content strategy. • Led complete redesign of ExxonMobil's B2B marketing material delivery system, with over 10 permission levels and roles. • Designed Teenage Mutant Ninja Turtles Comic-con 2012 campaign game experience and its centerpiece mobile site.• Produced information architecture and content strategy for Children’s Advil and ThermaCare site redesigns, including site maps, wireframes, content audit and content matrix.• Created information architecture and ran stakeholder interviews for the redesign of H&R Block’s My Account and My Taxes experiences. • Led IA and strategy for multiple ExxonMobil mobile sites and apps for Esso, creating versions for iPhone, Android and BlackBerry, including a gas station locator for the European market and a rewards program for the Canadian market.

Worked on a core team of 3 interaction/UX designers responsible for improving the experience of the web-based event platform, our core product, and designing a diverse array of new products and existing aspects of the internal and external user experience. • Created site maps, prototypes, flows, wireframes, content inventories, sales presentations, copywriting and other deliverables for various projects.• Worked on complete site redesign and rebranding, collaborating with internal teams and outside professionals, including Whitney Hess, Margot Bloomstein and Elliot Jay Stocks, to redesign the experience on the company’s main site. • Conducted internal user research to find solutions to internal inefficiencies and improve the admin system used by these groups.• Performed QA testing on redesigned site before its July live date.

Directly supported a team of 3 sales directors but also worked regularly with 10-15 portfolio managers. Performed analytical and support activities for prospective and existing clients with minimum AUM of $5MM:• For approximately 10 prospective accounts, prepared analysis of clients’ portfolios and created sales presentations, tailoring them to the specific needs of each prospective client. Prepared presentation booklets featuring client portfolio analyses and portfolio allocations. • Opened accounts for new clients, communicating with portfolio management and compliance teams.

Boutique wealth management firm with 25+ employees and $1.2B AUM. Responsibilities included investment research and client support:• Researched and composed new material for marketing/research briefs, compiling marketing packets. • Researched and composed presentations for CIO on various topics, including CIO's speech and accompanying presentation on behavioral finance for annual investor conference and several public speaking engagements. • Worked with marketing/investor relations team preparing marketing kits for prospective clients and researching new information needed for marketing/research purposes.• Managed client notes and information and maintained information on prospective clients.

Analyst, Commodities Operations (Consultant through Tuttle Agency) Managed operational risk by verifying agreement on economic terms of OTC commodities trades. Managed trade confirmation process for 500-1000 client accounts (approx. 100 actively trading.) Managed trade confirmation process for 500-800 daily trades covering all OTC commodities traded by Goldman Sachs/J. Aron, including agricultural products, energy, power, and commodities indexes. Established strategic client-specific procedures and communications in order to build optimal client relationships while minimizing risk. Details:• Collaborated with trading and operations to develop accurate error checking procedures.• Manually drafted confirmations for trades cleared through NYMEX ClearPort.• Worked with clients, brokers and internal sales and trading to quickly resolve discrepancies.• Responsible for training and supervising new hires on Middle Office procedures.• Advised on a special project to clean up transaction book for power traders, identifying and reconciling discrepancies in real-time and day-ahead trades.

Baker Street was a $16MM hedge fund with 3 employees, with a maximum of 10 trades per day. • Evaluated equity investment strategies by compiling and analyzing financial models based on both fundamental and quantitative analysis.• Created and edited comprehensive instruction manuals outlining procedures for managing all financial models driving the fund's equity selection strategies.

Performed in various orchestras, chamber ensembles and music videos in Los Angeles, New York and New Jersey.