Sandra S Resendiz Email and Phone Number
Sandra S Resendiz work email
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Sandra S Resendiz personal email
--Service manager with passion of provide best quality support and development for different IT applications build in Net, Java, Hyperion, SharePoint, RPA and SAAS technologies--Knowledge and experience using AWS infra--ITIL Foundations Certified with a deep understanding of all the ITSM life cycle--Committed to drive an excellent team who cares about the customers and guide them thru the example I have IT exposure to different industries such as pharma, aviation, finance and banking. One of my responsibilities is to strengthen the communication with the stakeholders to improve the customer experience, I have support and developer OOP experience with different databases such as Oracle, SQL among others.
Amazon
View- Website:
- amazon.com
- Employees:
- 734811
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Information Technology Operations Support ManagerAmazonMexico City, Mexico
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Information Technology Engineering ManagerAudible Amazon May 2023 - PresentBuilding Mexico ops team during 2023 and 2024- Design annual goals for the support team- Hiring manager - Creating onboarding plans for new members- Coaching engineers to develop their careers inside the company- Collaborate with Business partners to develop country policies- Annual performance reviews- Scrum Master- KPI creation for 2024 roadmap- Data, Information security and QA domain manager -
Engineering Support Manager (Customer Experience Domain)Walmart De México Y Centroamérica Nov 2022 - Apr 2023Ciudad De México , MxResponsible for manage escalations for E-Commerce products, guide L2 and L3 teams to evaluate the recurrent incidents and review when permanent fix is needed. Advise when a Bug needs to be created and support the developing team to remove any blocker. Managing high priority incidents and ensure the solution is provided by support team within the SLA. Collaborate with cross functional teams to identify and solve recurrent issues. Meet monthly customer service and quality assurance goals. Work with business to define priorities based with other teams to ensure releases are deployed on time. -
Information Technology Service Delivery ManagerAstrazeneca Apr 2018 - Sep 2022Cambridge, Cambridgeshire, GbLead of a diverse team acting as line manager to achieve GTC's goals and commitments. In charge of Individual development plans, careers paths, and area KPI's.-Responsible for hire and onboard new members into the team-Official mentor for engineers with the passion for support others to develop their careers within IT-Delivery manager for HR, Legal, Compliance and Finance applications-Leader in charge to achieve SLAs for ticket resolution, review CSAT rates to ensure engineers solutions and communication with customers are efficient-Manager for escalations and high priority incidents -
Support Analyst .Net / ConcurAstrazeneca Sep 2016 - Apr 2018Cambridge, Cambridgeshire, GbProduction support, responsible for L2 and L3 activities for applications based on .Net and SAAS technologies, these applications include financial and legal matters that supports the day to day business.Attend incidents and requests thru Service Now platform always take care of comply with SLA's metrics.
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Production Support AnalystSofttek Apr 2016 - Sep 2016Monterrey, Nuevo Leon, MxSuccessful transition from previous vendor to Softtek support team was accomplished during my time, also steady state was achieved and reduction of incoming tickets by creating Knowledge articles so known issues can be resolved on L1 support.Production support analyst for a low cost airline located in USA, taking care of Enterprise Management application that supports the daily business. This applications are mainly .Net applications interacting with Oracle and SQL Server databases. I have a close communication with the final users in order to solve the issues they have within the bucket of apps I support always taking care of SLA's and customer satisfaction. -
It Application Developer SpecialistIbm Global Process Services Jan 2015 - Jan 2016Armonk, New York, Ny, UsSoftware Services for .Net, Java and SQL Server, DTSX, ETL. Perform maintenance in web applications. Functional requirements documentation, unit testing, coding, SQL Scripting, dashboard tracking.In charge of maintenance and production support for stock market applications developed on Java, AS & Oracle.Resolve incidents on production environments, ongoing contact with customers to reestablish service of public online portal. Also in charge of merge weekly activity reports of the entire maintenance team. -
Production Support SpecialistIbm Global Business Process Services Jun 2013 - May 2015Focal point between Mexico and India Team in order to organize both teams activities, 1st Level Support during US business hours, 2nd Level Support during weekends and Holidays. Resolve major job abends on Production MVS Enviroment also responsible of give the Costumer the right solution for immediate requests.In charge of monitoring banking applications and stock market apps, perform and coordinate job deployments and DB2 new procedures, triggers and views
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Junior Java DeveloperConsultoria Profesional En Sistemas Jan 2013 - Jun 2013
Sandra S Resendiz Skills
Sandra S Resendiz Education Details
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Universidad Nacional Autónoma De MéxicoInformatics -
Dgeti-CetisComputer Science
Frequently Asked Questions about Sandra S Resendiz
What company does Sandra S Resendiz work for?
Sandra S Resendiz works for Amazon
What is Sandra S Resendiz's role at the current company?
Sandra S Resendiz's current role is Information Technology Operations Support Manager.
What is Sandra S Resendiz's email address?
Sandra S Resendiz's email address is ss****@****ibm.com
What schools did Sandra S Resendiz attend?
Sandra S Resendiz attended Universidad Nacional Autónoma De México, Dgeti-Cetis.
What are some of Sandra S Resendiz's interests?
Sandra S Resendiz has interest in Science And Technology, Education, Arts And Culture.
What skills is Sandra S Resendiz known for?
Sandra S Resendiz has skills like Production Support, Itil V3 Foundations Certified, Asp.net, Ibm Mainframe, Sql Server Management Studio, Java, Jcl, Db2, Pl/sql, Hibernate, Ispf, Tso.
Who are Sandra S Resendiz's colleagues?
Sandra S Resendiz's colleagues are Yerri Vlogs, Ishan Wickramasinghe, Siani Gray, Nagini Sreeramulu, Amala Prasanna D Prasanna, Sujana Nowshin, Moni Sing.
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