Sandra Smiley Email & Phone Number

Greater Tampa Bay Area, Florida

United States

Ensured the quality of customer service and operational deployment was met across the globe by providing support to a team of 25 regional members. Assisted in yearly planning to upskill 70K employees, drove the Supply College Program Documentation Project to maintain superb customer service through handover to learning operations, and a team of 6 through a best practice and process optimization project.

United States

Identified, aligned, and delivered impactful programs to meet training needs of North & Latin America’s finance associates and provided continuous improvement insights to college managers through customer and facilitator survey results.

Delivered flawless payroll for 11K customers in U.S. & Puerto Rico. Revamped interaction with customers to improve relationships and service levels. Collaborated with technical co-workers to ensure upgrades completed successfully. Trained and led Kronos central team through 9 projects to integrate companies, standardize policy, and implement scheduling options at factories.

Created processes and procedures to train and lead 16-members on Timekeeper Team. Guaranteed the bi-weekly payroll was completed accurately and on time for associates across 67 payroll areas. Used master knowledge to trouble-shoot and problem-solve issues or compliance requirements pertaining to new policies and pay rules. Acted as Kronos Functional Project Manager to deliver the correct design, configuration and testing results to integrate newly acquired companies.

Successfully managed a 6 member Administrative Assistant team, drove the development of department procedures, and delivered training to increase administrative efficiencies through technology. Primary department member responsible in processing third-party retirement contributions and payroll, completing investment trades, and managing the federally regulated Signature Guarantee process for the business.