Sandra Isabel Torres Email & Phone Number

Lisbon, Portugal

Paço De Arcos

Design and deliver initial and recurrent training courses across the Customer Services Department, following the company’s policies and procedures. This is being done to ensure that the NetJets brand is reflected in the service delivery and all employees understand what outstanding performance looks like while being provided with the appropriate tools, skills and knowledge to enable them to deliver a unique and exceptional customer service with high quality standards.

Paço De Arcos

Continue to be the first point of contact between Owners and NetJets. Stepping up as first point of escalation for Account Managers. Responsible for continuous support and mentoring of new entry Account Managers. First level specialist in flight review and service delivery for an exceptional travel experience for Netjets owners. Dedicated team: "South and North of Europe", while also supporting other teams when needed, being mainly a backup for the French sector team.

Paço De Arcos

Interacted with owners concerning flight reservations, daily flight management and general inquiries.Being the first point of contact between customers and NetJets, provided customers with an uncompromisingly efficient, prompt, consultative and personalized interface, in order to deliver a unique experience and to continuously increase their satisfaction.

Lisbon

Created and managed tailor made tour programs for group and individual travelling in Portugal.

Lisbon

Worked on business customer care service for a large swiss mobile communications company, in both Italian and English. Main responsibilities were direct call assistance, e-mail answering and escalation along with "floor walking", as in providing assistance to other colleagues on call duty.

Leiria Area, Portugal

Created tailor made tour programs for groups travelling in Portugal, in particular from Italian and Indian origin. Was responsible for all communications in Italian language and major part of communications in English, along with the company's marketing campaigns in Italy and India. Managed social networking and publicity through, platforms like: google AdWords and newsletters sent to the companies private database. Worked on database management of Italian and Indian contacts of interest to the company.On occasion, voiced over and subtitled the company presentation video.

Montemor-O-Novo

Taught English to Primary School student's during their extra curricular activities- State program: AECS.Translated documentation for occasional services.

Booking Agent on inbound call center for reservations oat Best Western Hotels. Specialized in dealing with reservations from Portugal, Brazil, France, Switzerland and Italy.

Milan Area, Italy

Sold Fastweb Internet contracts trough street and public markets representation and client approach.

Leira

Worked at direct front office for clients and full store management.

Developed numerous translation projects, for different companies, particularly in translation of technical guides for machinery. Occasionally collaborated with both Leiria's and Montemor-o-novo's Courts in consecutive interpretation of foreign defendants' interviews.Work developed as a working student.

Erasmus Bachelor Year, Mediazione Linguistica

Erasmus

Licenciate, Translation - Interpretation, Licenciate

High School, Biology/Biological Sciences, General