Sandra Biesmans

Sandra Biesmans Email and Phone Number

Sr. Customer Service Representative IV - Specialized Services Spine Germany @ Medtronic
Maastricht, LI, NL
Sandra Biesmans's Location
Maastricht, Limburg, Netherlands, Netherlands
Sandra Biesmans's Contact Details

Sandra Biesmans personal email

n/a
About Sandra Biesmans

Sandra Biesmans is a Sr. Customer Service Representative IV - Specialized Services Spine Germany at Medtronic. She possess expertise in coaching, business strategy, sales, microsoft office, sales management and 18 more skills. She is proficient in Spaans, Italiaans, Frans, Engels and Duits. Colleagues describe her as "Sandra worked for Global Marketing Services (GMS), in the Maastricht Sales Office, from January 2003 to February 2008, reporting to me on a daily basis. Over this 5 year period she was an important part of a European wide sales team. A true team player and always put the team first; this and her professional working methods gained her the trust and respect of her international colleagues, customers and business contacts. She held a very demanding position that required a high level of accuracy and an in depth understanding of multinational organizations. Her responsibilities often needed her to adopt the roll of diplomat, solving problems between our clients and their customers. She managed the complex process of European price contracts and post sales price reconciliations. This work required meeting tight deadlines and accurately processing large amounts of internal and external sales data. Sandra not only ensured that all deadlines were met she also continually adapted and improved the quality and efficiency of the process to meet market changes. All aspects of this work were subject to regular in depth audits by our clients and to her credit, she passed every one with flying colours. When one of our customers required GMS to organize a 3 day European Business Partners Conference in Maastricht, it was her organizational and linguistic talents that put the polish on the event and produce a successful result for the company. It really did not matter what aspect of everyday business GMS was confronted with Sandra had the creative ability, experience and determination to find and provide the required solutions and/or results. Sandra was a dependable colleague and friend that I have great trust and respect for such an exceptional business women with a good feel for doing the right thing for the right reason. Any employer will be richer for the professionalism and high standards that she will bring to their business."

Sandra Biesmans's Current Company Details
Medtronic

Medtronic

View
Sr. Customer Service Representative IV - Specialized Services Spine Germany
Maastricht, LI, NL
Website:
medtronic.com
Employees:
97718
Sandra Biesmans Work Experience Details
  • Medtronic
    Sr. Customer Service Representative Iv - Specialized Services Spine Germany
    Medtronic
    Maastricht, Li, Nl
  • Medtronic
    Sr. Customer Service Representative - Customer Care Spinal Germany
    Medtronic Jun 2018 - Present
    Heerlen, Provincie Limburg, Nederland
    Monitoring physical & information flows and managing all incoming calls (including orders) and incoming e-mails to Customer Service shared mailboxes. Responsible for issue resolution and reactive communication towards the customer, including coordination of the issues especially with Back Office teams.Other responsibilities include exceptional return flow management such as; return info check-creation in SAP, pick up arrangement & follow-up & update SAP, and responsibility for Service & Repair management: creation in SAP, return arrangement, offer preparation & manage the invoicing.I provide on-the-job training for new team members as well als SAP CRM training for individuals and groups.
  • Maratec
    Commercial & Administrative Assistant
    Maratec Oct 2017 - May 2018
    Maastricht, Provincie Limburg, Nederland
    - Customer- and sales support (all customer contact from order to after-sales service)- Order management (from order to execution)- Work preparation & planning mechanics- Implement new CRM system and write tutorial for other users - Management support (secretarial, administrative and organisational tasks)
  • Dr. Rath Health Programs
    Management Assistant
    Dr. Rath Health Programs May 2017 - Oct 2017
    Heerlen
    - Assistant to the board and management team- Administrative support HRM (Draw up employment contracts, etc. in Dutch, German and English, translate protocols into German and English, archiving personnel files & initiating, coordinating, supervising and administering recruitment processes)- Co-organisation of and attendance at trade event in Germany for German representatives- Telephone support customer service department Germany- Performing secretarial, administrative and organisational tasks
  • Vivenda Deutschland Gmbh
    Operations/Office Manager & Coach
    Vivenda Deutschland Gmbh Jan 2010 - Apr 2016
    Germany
    - Customer relations management for Germany, Austria, Switzerland and Luxembourg (first- and second-line support, intensive counselling of accounts in the start-up phase of assignments)- Training (software use) and coaching (marketing strategies) of customers, online and on-site - Coordinating the work of graphic designers and IT department for the development and automation of templates for customers- Managing and coordinating activities and employees back office and service desk- Organisation of and participation in trade events, meetings and other commercial activities in Germany, Austria, Switzerland and Luxembourg
  • Mondi Packaging Maastricht Nv
    Customer Service Assistant
    Mondi Packaging Maastricht Nv Mar 2008 - Jan 2010
    Mondi Packaging Maastricht Nv
    - Customer service & order management for France, Scandinavia and the Netherlands in Dutch, French, English and German (all customer contact from quotation to after-sales service)- Processing and follow-up of quotation requests and sales orders- Preparation of price calculations and forecasts- Supporting the various account managers
  • Global Marketing Services Inc.
    Inside Sales & Marketing Assistant, Operations Assistant
    Global Marketing Services Inc. Jan 2003 - Feb 2008
    Maastricht Area, Netherlands
    Sales & Marketing: - Customer relations management for France, Germany, UK, among others, with associated support to the European account managers in English, German, Dutch and French (Executing complex marketing programmes and processing the resulting results)- Administration, analysis and forecasting of prices, price agreements and sales figures- Customer satisfaction and brand loyalty surveys, and support customer audits- Monitor and analyse markets, trends and the activities of competitorsOperations & Office Management:- Organising and participating in events, meetings and other commercial activities at home and abroad
  • Sphinx Technical Ceramics Bv
    Sales Office Assistant / Executive Secretary
    Sphinx Technical Ceramics Bv May 1994 - Dec 2002
    Maastricht Area, Netherlands
    - Customer relations & order management, mainly for Netherlands, USA and Southeast Asia, but also for other countries in Dutch, English, German and Frenchs- Organising and participating in events, both in the Netherlands & other countries- Executive Secretary
  • Ed Maassen Cv
    Sales & Marketing Secretary
    Ed Maassen Cv Dec 1991 - Apr 1994
    Maastricht Area, Netherlands
    - Secretary to the Sales & Marketing Director- Implementing and following up on marketing programmes- Organising and participating in customer events twice a year

Sandra Biesmans Skills

Coaching Business Strategy Sales Microsoft Office Sales Management Account Management Operations Management Solution Selling New Business Development English Marketing Marketing Management Direct Sales Key Account Management B2b Dutch German French Projectmanagement Customer Service Management People Management Teamleiderschap

Sandra Biesmans Education Details

  • Henric Van Veldeke College
    Henric Van Veldeke College
    Dutch, English, German, French, Geography, Economics, Mathematics
  • Heao
    Heao
    Commercial Economics - Linguistic Orientation

Frequently Asked Questions about Sandra Biesmans

What company does Sandra Biesmans work for?

Sandra Biesmans works for Medtronic

What is Sandra Biesmans's role at the current company?

Sandra Biesmans's current role is Sr. Customer Service Representative IV - Specialized Services Spine Germany.

What is Sandra Biesmans's email address?

Sandra Biesmans's email address is sm****@****home.nl

What schools did Sandra Biesmans attend?

Sandra Biesmans attended Henric Van Veldeke College, Heao.

What are some of Sandra Biesmans's interests?

Sandra Biesmans has interest in Listening To Music, Cooking, Skiing, Gastronomie, Schilderen, Lezen, Cycling, Reading, Theatre, Kleding Maken.

What skills is Sandra Biesmans known for?

Sandra Biesmans has skills like Coaching, Business Strategy, Sales, Microsoft Office, Sales Management, Account Management, Operations Management, Solution Selling, New Business Development, English, Marketing, Marketing Management.

Who are Sandra Biesmans's colleagues?

Sandra Biesmans's colleagues are Udo Marquardt, Jim Alesia, Kevin Ramon Sotelo Valenzuela, Joanie Schwartz, Aleksander Gladkikh, Timothy Deglau, Jacob Gnerer.

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