Sandra Whitead Email & Phone Number

Omaha, Nebraska, United States

Dakota Dunes, South Dakota

• Lead team of three to six software engineers using agile development methodology ensuring compliance with Software Development Life Cycle (SDLC); releasing features and enhancements 2 times per month.
• Responsible for hiring, coaching, 1:1 meetings and performance reviews, as well as corrective performance measures and conflict resolution. Used KPIs and S.M.A.R.T. goals to set and measure performance and professional.
• Coordinated with project managers and business stakeholders on project size, estimates, resources, timelines, project priorities, and change management
• Worked with product owners, software architects and senior engineers on design of applications, as well as quality assurance (QA) team to facilitate testing areas and prioritize defects.
• Conducted code reviews to ensure code quality standards, compliance with development best practices, and performed unit testing
• Worked with teams in variety of locations, both US and off-shore in various time zones, coordinated meetings and schedules to facilitate ongoing communication with team members.

Dakota Dunes, South Dakota

• Developed 3-tiered Customer Relationship Management (CRM) web application using Java, Struts, SOAP, TIBCO(tm) BusinessWorks BPM tool, and MS SQL Server stored procedures.
• Designed and developed complex ASP page using VBScript and JavaScript to delete customer notes from both SQL Server and First Data Resources Mainframe system.
• Designed and developed Customer Contact Management System (CCMS). CCMS is comprised of three Java applications: Backend data loads to an Oracle database, utilizing regular expressions, creation of a Dialer file using.
• Designed and developed Adjustments application, a Java browser based application for applying and crediting of account fees to customer accounts.
• Authored and maintained technical support documentation to describe applications, potential problems and resolutions.

Dakota Dunes, South Dakota

• Developed and maintained Autopay application, a Visual Basic 6.0 desktop application with a MS SQL Database backend that is used to create e-check payments from customers.
• Designed, developed, and maintained Credit Balance Refund application, a Visual Basic desktop application that integrates with Third Party Software Monarch, Create-A-Check, and QuickBooks to issue refunds to customers.
• Designed and Developed HTML and ASP pages using VBScript and JavaScript for Intranet web site that provided Customer Service and Collection agents with various tools.

Bachelor Of Science - Bs, Computer Science/Mathematics

Computer Science

C++ continuing education courses