Sandra Wilson Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Bengaluru, Karnataka, India

• Worked as a QA consultant for Cisco, analysing and auditing their business processes.• Worked on Quality Control Processes: Defect Tracking and audits on the transactions worked by the operations team (Call, Emails and Chats) to control and prevent the escalations and defects free transactions.• Analyse data and performance metrics to identify trends and areas for improvement. • Carry out Root Cause analysis to identify and mitigate issues across the processes. • Taking initiatives on process and metrics improvement projects using LEAN SIX SIGMA tools and collaborating with cross-functional teams to identify process bottlenecks and areas for improvement.

Bangalore Urban, Karnataka, India

• Assist in the preparation of financial statements and reports for the client organization. • Coordinated with the financial departments of companies to acquire relevant documents to support the auditing procedure.• Maintain payroll records and documentation in compliance with company policies and regulations.• Maintain accurate and up to date employee records within Tally ERP and QuickBooks, including personal information, and employment status.

Bangalore Urban, Karnataka, India

• Proactively identified and pursued new business opportunities through market research and client prospecting.• Cultivated strong relationships with clients, resulting in increased sales and client satisfaction.• Resolved customer inquiries and concerns in a timely and professional manner, fostering trust and loyalty. • Analyzed market trends and competitor activities to identify potential areas for growth and competitive advantage.• Provided ongoing support to sales teams, including training and assistance in closing deals.• Planned marketing initiatives and leveraged referral networks to promote business development.

Bangalore Urban, Karnataka, India

Calculated liquidity, solvency, and profitability ratios of IFB Industries with financial officers.Completed a project titled “A study on the financial performance of consumer durable industry with reference to IFB Industries".