Lead business requirement discussion with business stakeholders to understand the business requirements, design the business solutions and map them to technical functionalities for high-impact projects.Create and develop reporting for knowledge management usage and adoption across 4 departments.

• Developed monthly HR metrics presentation and trend analyses for executive leadership team covering hiring, representation, and attrition metrics.• Created core dataset, analyzed key YoY representation trends and drafted storyline for annual external diversity report.• Launched and managed career accelerator program partnering with three external vendors for 500+ top-performing candidates identified through HRIS data.• Designed and lead mandatory inclusive leadership training for all GitHub managers, including executive leadership.

The ROMBA Conference was originally created as a conference for LGBTQ students by LGBTQ students. To maintain that spirit each year Reaching Out's staff selects a team of 10 students to form a leadership team that drives the conference's content. This team is responsible for setting the theme, coming up with breakout content, and more.

• Designed and launched new annual strategy and budget template for employee resource groups using survey and focus group feedback from 18 current and former resource group leaders.• Launched and managed internal campaign to engage 10 key stakeholder function leads to complete 2021 Human Rights Campaign Corporate Equality Index Survey.• Drafted corporate and CEO communications for Bank of the West’s Pride Month celebrations.

Internal consulting team focused on spearheading high-priority projects and initiatives across Claims department.• Impacted and increased employee engagement in 500-person department by analyzing and reporting on employee opinion survey data in senior leader panel presentation on diversity and inclusion. • Developed and conducted two-part training to educate employees on gender identity, the impact, and importance in the workplace.• Designed and implemented employee performance measurements and tracking within 3 months that allowed for efficiency gains for managers of 100-person field department.• Constructed in-depth reporting to forecast and manage employee hiring and attrition for 600-person organization leading to more efficient promotion planning and recruiting.

• Improved assignment strategy for 450,000 claims annually by leading cross-functional analytics team.• Created analytical model to predict over $3M savings for property claims organization by training high-expense adjusters on drone usage to replace roof inspection contracts.

• Identified trends and drivers of key financial and operational performance indicators and strategic initiatives; presented data during regular senior leadership meetings.• Developed and enhanced 9 key operational reports that supported over 1,400 managers and employees within property claims organization.

PL Distribution Rotation – Data Strategy & Reporting InsightsOwned and was responsible for four daily and weekly operational reports and point person for all questions for and optimization of the reportsAnalyzed over 180 reports owned by various PL insights teams including, CRC and DRC Insights and Reporting Insights to determine candidates most suitable for automationClaims Rotation – Property Field Analytics Created a comprehensive Excel dashboard for the property claims team managers’ 4 core performance metrics using PowerPivot, VBA, and SAS (ACE Award)Led weekly meetings with members of claims product, analytics, field, and LMS to ensure buy-in across property claims organizationSupported property field and product organizations through monitoring of key financial and operational performance indicators as well as strategic initiativesMarketing Rotation – Customer AnalyticsAssessed the current state of the Customer Advantage mailing program, identified cohorts within modeled output performing below expectationsReviewed modeling applied to mailed customers and suggested model changes to better achieve planProduced Monthly Operating Report charts for 15 campaigns for the previous 12 months

Managed budget of over $30,000 to fund 14 events for Friends and Family Weekend over two yearsNegotiated with talent agents to bring Judah Friedlander and Dave Coulier to Brandeis for a 1,500 person eventLed a team of over 20 volunteers over four days and 14 events to ensure satisfaction among parents and families

Educated students in a group setting about course topics by holding recitations and office hoursGraded problem sets and examsAssisted individual students to complete course assignments

Collaborated with professor to write course syllabusMentored MBA students on cross-cultural interactionEncouraged class discussion about topics discussed in class

Conducted coastal risk mitigation research and determined potential mitigation actions and impact on stakeholders through analysis of two years of customer data saving up to $5.5 million in coastal riskCompiled and migrated state specific documents for Director-level employees for three states: Arizona, Connecticut, and Maine

Restructured and optimized intranet pages using SharePoint 2007 in order to improve efficiency and productivity of the affiliate sales forceCoordinated across six inter-departmental teams and 30 people to achieve alignment and agreement for new site structureCompiled and created competitive selling guide for the Microbiology & Chlamydia trachomatis/Neisseria gonorrhoeae (CT/NG) team to include competitive differentiation and relevant proof sourcesCreated and presented scientific poster and PowerPoint presentation detailing work completed to around 200 people across all departments in the company during the internship symposium

Learned from the employees how they manage the commercial time for CCTV's channels, focusing on CCTV-5, the sports channelResearched sports events information and created three advertising packages for 2013Wrote two reports about the sports entertainment and financial industry in China