• Oversee the security, maintenance, and services of work for the office; develop the annual budget and submit supply and equipment requisitions; approve invoices; identify and fulfill office and kitchen supply needs; maintain and manage vendors; coordinate catering as needed.• Assign worldwide requests for the facilities team and execute local tasks in the service request ticketing system.• Manage all aspects of the office’s space infrastructure planning (moves, adds, and changes to workstations).• Design, implement, and communicate office processes and procedures; measure results and make necessary adjustments; maintain documentation on shared drives.• Lead the team on safety, evacuation process, and drills.• Manage the reception area and all common areas to ensure the office is presentable and in good working order at all times.• Maintain and distribute security badges and visitor access.• Interact with visitors, clients, employees, and vendors at every level, every day, serving as their point of contact.• Provide project management and direct administrative support.• Complete local onboarding new hire paperwork and workstation setup as well as ensure employee offboarding checklists are executed and updated.• Handle confidential matters, documents, reports, and projects.

• Processed, prepared, and completed incoming franchisee requests for legal documents consisting of new sales, renewals, assignments, terminations, and amendments. Provided support for 4,400 salons and managed all supporting documentation and records.• Communicated policies and procedures to franchisees and ensured they are followed.• Collaboratively developed and refined critical processes and documentation.• Regulated the compliance program enforcing salon standards by issuing warnings, restrictions, and releases.• Performed background and credit checks and secured daily confidential and sensitive information on prospects, mergers, conversions, negotiations, financials, contracts, and projects.• Built strong organizational and client relationships.• Input, updated, and maintained the franchise database and verified data integrity.• Extracted, compiled, analyzed, and summarized data for projects, reports, and awards.

• Managed the day-to-day operations of the office and daily workflow to three directors and their engineering teams in a four-state area.• Gathered, analyzed, and compiled confidential data for creation of various reports and presentations.• Created templates, documents, spreadsheets, PowerPoints, and correspondence, • Ordered and replenished all office and kitchen supplies; oversaw facilities and its vendors.• Maintained multiple calendars, conference rooms, expense reports, and shared-drive documents.• Facilitated meetings, calls, travel, luncheons, and company events and set up rooms for designated functions.• Managed the security badge system, contractor and visitor access, and seating assignments.• Project management for Super Bowl LII.

Along with managing the day-to-day activities of the office, I was a liaison and built strong relationships with the owners, administrators, and agents in the region's 200 offices it supported. I operated as Human Resources, supervised the Operations department, and provided multi-department support to C-level executives. Key areas of responsibility include the following:OPERATIONS AND ADMINISTRATION• Managed the administrative and accounts payable/receivables functions.• Produced, distributed, and managed franchise contracts, database records, reports, documents, and projects.• Handled daily confidential information, building services, conference call setup, phone backup, expense reports, purchase orders, and set up resources and technology for conference room meetings.• Managed office supply, furniture, and equipment acquisition.• Negotiated vendor contracts and prepared the annual office budget.• Built vendor and service provider relationships.• Oversaw, organized, and maintained office operations, procedures, and policies.• Coordinated and oversaw all logistics, layout, and acquisitions necessary for a successful company relocation.HUMAN RESOURCES• Ran background checks, administered offer and termination letters, completed new hire paperwork, oriented new employees, maintained personnel records, tracked sick and vacation time, submitted payroll, analyzed and selected benefits, and generated COBRA paperwork.• Recruited, hired, trained, and conducted annual performance reviews for the Operations staff.TECHNOLOGY• Trained and supported the administrators based in the region’s 200 offices on software updates and launches.• Skilled in CRM, Word, Excel, PowerPoint, Outlook, Adobe, Google Drive, Dropbox, Skype, DocuSign, and WebEx.