Sandrea Morgan Cmgr Mcmi Email & Phone Number

Haversham, England, GB

New York, NY, US

London, GB

London, England, GB

London, London, GB

London, London, GB

London, London, GB

Reporting to the Director of Customer Service, managing a 24/7 contact centre with 90 FTE. Responsibilities include monitoring key performance indicators, consistently innovating to improve the customer journey, increase profits and create a fun, motivational working environment.* Conducted a Channel Cost Analysis and utilised the evidence to write a.

Arlington, VA, US

Reporting to the Operations Manager, managing three departments with more than 150 staff and annual revenues of over £2 million. Responsibilities include monitoring key performance indicators to clients and senior Managers, improving operational procedures and maintaining accurate records of coaching sessions, disciplinary actions and other department.

Gennevilliers, Ile-de-France, FR

Reporting to the Account Director, managing 2 accounts with a total of 45 staff. Duties included client management, account analysis, reporting, handling staffing matters and financial forecasting and reporting.

Heathmill Multimedia is a sales, response and fulfilment company, with a turnover of £7.4 million.Reported to the Managing Director, with a total department of 50 employees. Responsibilities included account management and all staffing matters including monitoring attendance, grievances, and disciplinary actions.Major AchievementsReduced the quality.

Reported to the Managing Director, with a total department of 50 employees. Responsibilities included account management and all staffing matters including monitoring attendance, grievances, and disciplinary actions.

Reported to the Call Centre Manager, duties included handling customer service complaints, training new staff and sending confidential information to clients.Major AchievementsHelped to introduced a new staff monitoring procedureTrained new staff for all campaignsWorked with account managers to produce training materials

København, Hovedstaden, DK

Further Education and Union Development, National Union of Students, LondonReported to the National Council and Executive Committee, responsibilities included compiling quarterly reports, organising campaigns, meetings and training events.Major AchievementsOrganised and spoke at a Further Education lobby of ParliamentCreated a monthly newsletter, which was.

Reported to the Vice Principal, duties included arranging meetings, co-ordinating correspondence and travel for union officers; preparing and presenting annual budgets.Major Achievements> Successfully lobbied the college Governor for a budget increase> Arranged an international trip for a group of 20 students> Represented the Student Union at.

Strategic Leadership And Management

Education record

Education record

Education record

Gcse, Maths; Business

Gcse, Maths; Business