Andrew Bixler Email & Phone Number

Colorado Springs, Colorado, United States

• Improve the self-service experience of Church Community Builder Customers for the Knowledge Cen- ter.• Create, measure, and report on KPI’s for self-service.• Collaborate with multiple teams including Product, Marketing, and Customer Success to ensure cur- rent, accurate, and helpful content.• Create systems and workflows to efficiently track projects and tasks.

Colorado Springs, Colorado, United States

• Respond to church’s support tickets via email, chat, and phone.• Investigate reported issues with the software using advanced tools like SQL database, AWS Logs, and backups.• Communicate effectively, compassionately, and clearly with Churches through video calls, written communication, and phone calls.• Collaborate with Implementation Coaches, Data Services, and Product Management to create an exceptional experience for Church Partners.

Upland, California, United States

• Implement all aspects of Church Community Builder to its fullest potential for ministry at LBF.• Support pastoral staff through use of CCB- including process queues, mail merges, people searches, forms, etc.• Train ministry leaders and congregation in CCB through training sessions and the creation of manuals. • Find and recruit church members to serve in various volunteer positions.• Coordinate all church rooms and resources for every ministry and event.