Sandrine Perraudin (Blain) Email & Phone Number

Lausanne, VD, CH

Morges, Vaud, Switzerland

En charge de définir une meilleure expérience clients pour nos segments de clients professionnels:- documentation des parcours as-is et to-be- mesure de la satisfaction (outil Qualtrics)- identification des points principaux de friction- travail avec les équipes métier pour définir les plans d'action d'améliorationPorteuse de l'Initiative Stratégique de.

Morges, Vaud, Switzerland

Mission: accompagner le changement de culture de l'entreprise, en fournissant outils et compétences pour aller vers:- Une culture plus orientée Client - ancrer l’utilisateur au cœur de nos actions afin de créer des offres qui répondent à un besoin – identifier les problèmes et créer des solutions​- Une culture plus orientée Entrepreneur - développer de.

Morges, VD

Expérience clients:- Définition de la démarche (inclus vision)- Cartographie des parcours clients- Définition et suivi des KPIs / Dashboard de satisfaction clients- Priorisation et suivi des projets d'amélioration - Alignement avec la démarche qualité de l'entrepriseCommunication produits:- Périmètre:* Marketing relationnel* Marketing digital: site web.

Morges, VD

Responsable du développement et de la vie d’une ou plusieurs lignes de produits et services, de son initialisation à sa commercialisation, dans le but de contribuer à la performance commerciale de l’entreprise et à la fidélisation et satisfaction totale et durable des clients. Assurer pour la ligne de produit Réseaux la coordination des activités avec le.

- Web development: redesign of www.daytonashop.ch (w/ Joomla ) and revamp of online marketing strategy. - Entrepreneurship: elaboration of two business plans (positioning, resources, financial projections, etc.).- Strategic marketing: consulting mandate to help a customer secure his 5-year strategy.

In charge of a team supporting the Enterprise sales crew: lead generation, retention activities, bid management, business assistants, SIP management, etc.=> In 3 months, restructured the team, formulated vision & values, hence obtained more motivation and productivity, which were measured in delivery timeframes and quality levels.

- leading programs in defining and measuring customer touch points improvement areas (network, etc.)- following some projects from conception to customer acceptance.

Project managed the launch of the new portfolio of postpay price plans. Management of risks, budget and costs, resources, deadlines. Participation in revamp of concept. Decommissioning of all existing plans. Adaptation of all systems (billing, sales system, CRM, web, eShop, selfcare platforms, etc.), from requirements to testing, including training of.

Coordination of a team that project manages testing for all projects, products, services and applications at OCH

In charge of a team of 3 people. Defined and implemented the marketing plan: campaigns (brands and promotions), training catalogs, website content. Initiated and implemented a more customer-focused approach. Managed internal comms: team building events, intranet content, monthly internal newsletter. Led partnerships with major editors such as Microsoft.

Planned and completed audits, built action plans with key clients, coached younger auditors: projects on security, wireless revenue, network reconciliation to billing, payroll, international settlements, etc.

Managed the translation of games software and packaging for Konami and LucasArts. Facilitated negotiations and decisions with foreign partners. Launched products, with communication plans (newspapers, TV and in-store promotion) and reporting on sales.

Mba, Is

Master In Management, Marketing

Activities and Societies: President of the Theater Club Communications manager for the students' store