A self-motivated and organized professional with over 12 years experience in BPO industry with expanding to banking, technology, insurance, telecommunication, administrative and sales function. Having an exceptional Customer ServiceExperienced in an international based company. Expert at understanding the needs and requirements ofcustomer. Proven ability to establish rapport with clients and increased 100% closure and restructuring. I have been awarded as top agent for 5 consecutive month for appointment setting, 100% quality leads in sales and consistent in excellent rating from the client survey.