Customer Engineer
CurrentThe Customer Engineering Group is the 'communication channel' between our customers, the R&D Department, the Production Staff and the After Sales Services.The main mission is based on Analysis, thanks to the profound knowledge of the developed products from the R&D department and their functionalitiesA Customer Engineer:- manages standard projects- evaluates (new) Software functionalities and optimizes their functioning- gives instructions & trainings to the Production and Service Staff members- evaluates and elaborates feasablity studies from customers specified demands (analysis - test - report)- analyzes customer data's (mainly according to the ophtalmic OMA/VCA DCS Standard)- supports the After Sales if specific issues appears