Analyst and desktop support for Ventura County hospitals, Ambulatory Care, and Public Health agencies for Windows upgrades including technology review, product evaluation, and solutions implementation.• Increased customer service by 30% by automating and implementing single sign-on, centralized printing and standardized mobile device management.• Training and documentation for equipment repair and support of mission critical environments and applications for personal computers and mobile devices reducing turnaround time by 70%.• Ensured on-time and on-schedule roll-out of mission critical applications by providing technical assistance and working with vendors, management, and staff.• Accomplished 100% on-time and 99.9% up-time for the computing required for the opening and ongoing support of the COVID-19 vaccination sites

Evolved from Windows 10 upgrade and deployment to end user support while participating on various business-critical projects for St. John Pleasant Valley and St. John Regional Center hospitals including surrounding clinics.• Ensured 97% success of the Unified Communication projects (UC) for both hospitals before, during and after the go-live date by working alongside internal and external teams and guiding vendors as needed and by having a close relationship with the different departments and the management staff to ensure that the right Cisco VoIP phone, analog devices, and Wi-Fi SIP phones were deployed and implemented as needed.• Achieved on-time and on-schedule 99% of the targeted requirements for the Windows 10 upgrades for the hospitals and remote clinics by building a comprehensive set of steps and instructions, thus ensuring the right solution was implemented and time saved while minimizing the need for other end user services (EUS) assistance.• Guaranteed 100% success for the computing environment required for the go-live of the new St. John Pleasant Valley hospital tower by ensuring all equipment was installed, tested, and ready before, during, and after moving day.

Advanced from Desktop Support at company’s inception to IT Manager by ensuring the proper life cycle of all computing environments and managing all aspects of IT, supporting the company’s growth to $160+ million in revenue, consisting of 100+ physical and virtual servers in multiple data centers.• Achieved annual cost savings of $100,000+ by balancing the deployment of applications to in-house, collocated, hosted, cloud, and software as a service, running on Microsoft Windows and Linux operating systems virtualized utilizing VMware all connected and protected via Cisco, SonicWall and Barracuda networking equipment, while holding essential service levels constant.• Ensured 100% success during application selection, testing, training and implementation by partnering with the business, vendors, and the development teams during the entire life cycle of the new or upgraded systems and by implementing an ideal environment for success.• Implemented a secure work-from-home computing environment by deploying a desktop as a service (DaaS) solution with voice over IP (VoIP) SIP telephones.• Guaranteed no single point of failure connectivity from home office by building a fully redundant network connecting to remote offices, data centers, and partners.• Ensured 99.9% success of application deployments and upgrades by partnering with all IT teams and the business, thus, guaranteeing on time and on schedule releases.• Accomplished 100% support coverage, based on agreed company service level agreement, by building a helpdesk team composed of internal and third-party service providers.• Achieved 99.9% virus and malware prevention by implementing industry-leading cyber security strategies.