Sandro Barbosa Email & Phone Number

São Paulo, SP, BR

São Paulo, Brasil

Sales & Operations of travel agency specialized in wine tourism

São Paulo, Brasil

B2C, B2B & B2B2C sales, commercial planning and business development consultant.

São Paulo, Brasil

21 people team leadership, with channel executives, SDR and commercial support analysts. Reporting to the Commercial Director. Partner network management with 90 cia., responsible for 25% of new sales.- Delivered 15% growth in sales and +11% partner activation (S2 vs. S1/23).- Implementation of the new business model, segmenting the partner base to.

São Paulo, São Paulo, Brasil

Developed GTM strategies, incentive, princing & sales intelligence. Leading a 6 persons team and report to the Growth VP & Un Directors of RCM & ERP/BMS. Leading 2022 new sales plan, contributing on 19% of sales growth on YoY (2022).Led "BeeCare", Bionexo revenue cycle management solution, commercial integration & 2022-23 go to market strategy. Results.

São Paulo, Brasil

Responsable for Onboarding, Customer Care, Corporate Support and Sales Force in Latam region leading a 112 persons team and managing a R$16MM budget/year. Report to the Tech & Product VP.Results: deploy an organization review & delivered 2021 budget goals of quality (FCR & CSAT), productivity (SLA & volume/HC) and costs ($ and % of revenue).

São Paulo, São Paulo, Brasil

Developed Client Success strategy, looking forward to increase customer engagement and retention. Report to the CCO, lead a 4 persons team that supported Brazil customer services operations with a total of 90 HC team.Deployed KPI´s and dashboards that helped manage the customer journey, from onboarding to retention. Lead NPS and CSAT surveys process.

São Paulo E Região, Brasil

Leadership of sales, product and delivery teams of SAGE software training & IOB Education with R$21MM revenue in the FY2018 and a team of 60 persons. Report to the Small Business VP and Services VP.- Deployed a new IOB education SAAS plataform and surpassed 190% of sales budget on FY19.- Turnaround of EBIT margin from a -2% on 2017 to 17% on 2018 and.

São Paulo Area, Brazil

Responsible for B2B sales of corporate travel agency services at SP state. Interfacing with purchase, finance and HR departments. Report to the Commercial Director.- Surpassed the client base goal by 15% and revenue by 10% in the first year of operation.

São Paulo Area, Brazil

Reported to the Sales Director and led a team of up to 76-person, 4 with direct report.Responsible for travel insurance sales strategy in tourism, insurance brokers and direct sales with over 3.000 distributors and R$22MM revenue in 2015. Managed key accounts like Avianca, EsferaTur Group, BBTur e GAPNET.Project sales key user of product and system.

São Paulo E Região, Brasil

Responsible for travel insurance and assistance services sales at retail, telemarketing and direct sales (B2C) with an R$18MM revenue in 2012.Reported to the Sales Director and led a sales team of up to 27-person, 6 with direct report.- Increased the travel insurance sales by 38% in 2012, developing the tourism and insurance broker’s channels.- Increased.

São Paulo Area, Brazil

Sales planning manager for the mortgage business unit with a sales revenue of R$8 billion in 2011 and a sales team of 297 people. Led an eight-person team and reported to the Mortgage Consumer Director.- Deployed a sales expansion project for mortgage at real estate channels based on socio-economic indicators and market potential, expanding the sales team.

São Paulo Area, Brazil

Sales planning manager for the truck-financing unit with sales of R$3.5 billion in 2009 and a sales team of 286 people.Led a 7-person team, reporting directly to the Sales Planning Superintendent and indirectly to the Truck Business Unit Director.- Led the commercial integration project during the merger of Itaú and Unibanco reducing the number of truck.

Rio De Janeiro Area, Brazil

CRM manager responsible for providing services to 9.000 customers, an annual budget of R$1.2MM and a five-person team reporting to the Engineering & Quality Director.- CRM project manager responsible for review processes and specifications of a new client web portal and Microsoft Dynamics.- Improved contact center access number interactions and touch-tone.

Rio De Janeiro Area, Brazil

Led the Prepaid CRM operation of 13.3 million clients, with an annual cost of R$72MM, and a five-person team. Managed an outsourced contact center accomplishing costs and quality goals while reporting to the CRM Mobile General Manager.- Delivered a 16% average service cost reduction and increased the customer satisfaction rate by 5pp, developing a process.

Recife Area, Brazil

Managed the residential and mobile sales back office and service sales for clients.Reported to the Sales Planning Manager at Pernambuco Region and led a nine-person team.- Reduced back office team headcount by 40% and increasing sales productivity by 15% deploying a project that centralized and standardized processes of four differents back offices..

Fortaleza Area, Brazil

Responsible for sales performance analysis monitoring results and costs of the Ceará Region with an annual net income of R$1.6 billion, annual cost budget of R$12MM.Reported to the Sales Planning Manager and led an eight-analyst team.

Rio De Janeiro Area, Brazil

Responsible for sales planning at the cement unit. Reported to the Commercial Director and led a four-person team. - Sales key user for sales force automation and business intelligence projects.- Project leader of business process reviews for JDEdwards ERP system deploy.- Deployed the commercial actions of the Commercial and Logistics Analysis project that.

Mba, Services And Retail Management

Ba, Business Management