Sandro Cannizzo Email & Phone Number

Rochester, NY, US

Rochester, New York, United States

Responsible for supporting the organization in developing and maintaining a compliance program & strategy that will keep systems running and data secure.Working with internal Teams, vendors, and agencies to break compliance strategy down into a manageable timeline of deliverables.

Rochester, New York Metropolitan Area

Managing the IT compliance strategy by initiating collaborative initiatives across IT Teams.Driving projects in support of the key compliance pillars: training, security, controls, PMO practices, regulatory requirements, and contracts lifecycle management.My day to day focus is on identification, prevention, monitoring, detection, resolution, and managing.

Rochester, New York Area

• Currently leading two Agile Teams, with resources in multiple locations, remote & onsite.
• SAFe 5 Certified Release Train Engineer and Advanced Scrum Master.
• Responsible for leading the Team's Agile Scrum framework transformation.
• Managing the Team's Jira Board and Dashboard.
• Using Jira & Jira Align effectively to drive Team progress, priorities, & dependencies.
• Utilizing ServiceNow to manage incidents, requests, change management, and reporting.

Rochester, New York Area

• Successfully implemented complex enterprise Claims scanning solution.
• Delivered diverse set of IT projects.
• Handled vendor engagements with outmost responsiveness.
• Managed Proof of Concept project.
• Delivered projects to current best practices, waterfall and agile.
• Involved with several process improvement initiatives.

Rochester, New York Area

• Managed large and complex localization projects from start to finish.
• Implemented new processes and training reducing project errors.
• Launched enterprise clients on time, exceeding business expectations and needs.
• Provided pre-sales consultations resulting in four high profile account wins.
• Developed new business process workflow meeting HIPAA and Medicare Part D compliance.
• Delivered client training increasing online portal usage by 50%.

Rochester, New York Area

• Managed client relationship for state account with multiple agencies.
• Achieved client call center response time SLAs for two consecutive years.
• Delivered more than 150 client change requests over two year period.
• Managed account financial performance to revenue, cost and margin targets.
• Produced internal and external operational and financial reporting, including account policies and procedures, dashboards, forecasts, and account knowledge base.
• Developed and delivered employee and client training seminars at client site.

Rochester, New York Area

• Provided direction and coaching for team of 25 client-focused technical reps.
• Reported directly to senior management on achievement of client service levels.
• Earned client trust through development and achievement of issue resolution actions.
• Developed and delivered training workshops increasing client satisfaction scores.
• Utilized operational and performance metrics to drive continuous business improvements.
• Customized and deployed knowledge base content and help file process instructions, enabling technical reps to increase troubleshooting effectiveness and exceed performance targets.

Rochester, New York Area

• Delivered remote technical support to internal and external clients.
• Resolved client network connectivity problems, utilizing troubleshooting techniques and customer service skills minimizing down time and loss of productivity.
• Deployed new hire training for technical reps.
• Awarded VPN Subject Matter Expert status.

Rochester, New York Area

• Managed orders for technical manuals and OEM parts for commercial clients.
• Worked with buyers and planners to meet inventory level demands.
• Expedited critical warranty parts for major financial industry client
• Implemented process improvement for tracking shipping cost resulting in $70K savings.

Bachelor Of Science (B.S.), Technology Marketing & Distribution

Associate Of Applied Science, Electrical Engineering Technology