Sandro Cannizzo Email & Phone Number

Rochester, Ny, Us

Rochester, New York, United States

Responsible for supporting the organization in developing and maintaining a compliance program & strategy that will keep systems running and data secure.Working with internal Teams, vendors, and agencies to break compliance strategy down into a manageable timeline of deliverables.

Rochester, New York Metropolitan Area

Managing the IT compliance strategy by initiating collaborative initiatives across IT Teams.Driving projects in support of the key compliance pillars: training, security, controls, PMO practices, regulatory requirements, and contracts lifecycle management.My day to day focus is on identification, prevention, monitoring, detection, resolution, and managing external & internal audits.Responsible for supporting Teams in creating a compliance strategy that will keep systems running and data secure.Working with IT Teams to break compliance strategy down into a manageable timeline of deliverables.Collaborating with the Project Management Office to understand where different projects are in their life cycle and what compliance steps need to be taken as a result.Implementing the FBI CJIS (Criminal Justice Information Services) policies areas as IT best practices.Creating and rolling out cyber-security training campaigns in order to improve the org's security posture.Working with several IT vendors to support Salesforce, training modules, and external security audits.Recent key accomplishments:-- Over the course of 18 month implemented and currently overseeing IT Change Control Management.-- Rolled out new IT Risk Management practice.-- Worked with the IT Team to create ticket forms for both Risk Management and Change Control.

Rochester, New York Area

• Currently leading two Agile Teams, with resources in multiple locations, remote & onsite.• SAFe 5 Certified Release Train Engineer and Advanced Scrum Master.• Responsible for leading the Team's Agile Scrum framework transformation.• Managing the Team's Jira Board and Dashboard. • Using Jira & Jira Align effectively to drive Team progress, priorities, & dependencies.• Utilizing ServiceNow to manage incidents, requests, change management, and reporting.• Accountable for planning Features, Objectives, and Sprints.• Facilitating all Team Agile Scrum ceremonies.• Driving Features to support Corporate initiatives. • Assuring effective collaboration among Stakeholders, Product Owners & DEV Team.

Rochester, New York Area

• Successfully implemented complex enterprise Claims scanning solution.• Delivered diverse set of IT projects.• Handled vendor engagements with outmost responsiveness.• Managed Proof of Concept project.• Delivered projects to current best practices, waterfall and agile.• Involved with several process improvement initiatives.• Silver Award (August '15) for playing key role in Claims System Upgrade.• Silver Award (July '15) for exceptional support with implementation of high-profile claims project.

Rochester, New York Area

• Managed large and complex localization projects from start to finish.• Implemented new processes and training reducing project errors.• Launched enterprise clients on time, exceeding business expectations and needs.• Provided pre-sales consultations resulting in four high profile account wins.• Developed new business process workflow meeting HIPAA and Medicare Part D compliance.• Delivered client training increasing online portal usage by 50%.• Lead internal auditor during ISO9001:2000 audit resulting in successful certification for division.• Presented operational workflow recommendations to clients contributing to new account wins.

Rochester, New York Area

• Managed client relationship for state account with multiple agencies.• Achieved client call center response time SLAs for two consecutive years. • Delivered more than 150 client change requests over two year period.• Managed account financial performance to revenue, cost and margin targets.• Produced internal and external operational and financial reporting, including account policies and procedures, dashboards, forecasts, and account knowledge base.• Developed and delivered employee and client training seminars at client site.• Advised client director on account progress, planned improvements and action resolution. • Collaborated with team to meet around-the-clock support 365 days/year.• Performed escalation procedures for critical fixes to ensure minimal client impact.

Rochester, New York Area

• Provided direction and coaching for team of 25 client-focused technical reps.• Reported directly to senior management on achievement of client service levels.• Earned client trust through development and achievement of issue resolution actions.• Developed and delivered training workshops increasing client satisfaction scores.• Utilized operational and performance metrics to drive continuous business improvements.• Customized and deployed knowledge base content and help file process instructions, enabling technical reps to increase troubleshooting effectiveness and exceed performance targets.

Rochester, New York Area

• Delivered remote technical support to internal and external clients. • Resolved client network connectivity problems, utilizing troubleshooting techniques and customer service skills minimizing down time and loss of productivity.• Deployed new hire training for technical reps.• Awarded VPN Subject Matter Expert status.

Rochester, New York Area

• Managed orders for technical manuals and OEM parts for commercial clients.• Worked with buyers and planners to meet inventory level demands.• Expedited critical warranty parts for major financial industry client • Implemented process improvement for tracking shipping cost resulting in $70K savings.

Bachelor Of Science (B.S.), Technology Marketing & Distribution

Associate Of Applied Science, Electrical Engineering Technology