Sandro Luketic Email & Phone Number

Kitchener, On, Ca

Kitchener, Canada Area

• Investigate misapplied payments in order to determine their intended destinations, allocate funds appropriately, and complete follow up actions on impacted policies if necessary• Maintain professionalism during interdepartmental communications and excellent customer service practices while interacting with brokers during investigations • Assist with internal financial tasks such as the verification of large refund processing, transfer of funds between accounts and the adjustment of payment distribution or invoicing

Kitchener, Canada Area

• Assisted Brokers with inquires about policy status, requirements of cancellation/reinstatement, and updates to banking information when required• Provided policyholders support and information in regards to their pay schedules for insurance and methods of making payments

Kitchener, Canada Area

• Delegate and oversee workflow for content creators while upholding deadline and embargo agreements. Managing upload schedule and overall design for www.pixelopinions.com using wordpress• Establish and cultivate public relations contacts within the video game industry for product sourcing and organizational networking• Research and review video games through written articles and videos while also acting as editor, video creator and voice over narrator for additional contributors articles across both mediums

Kitchener, Canada Area

• Provided customer service in person and over the phone in order book repairs and services as well as process payments for purchases• Maintained stock levels and product organization while processing shipping and receiving of all day to day materials and equipment• Completed data entry functions such as entering work orders and customers repair records

Kitchener, Canada Area

• Provided clients support over the telephone while also creating quotes for new customers inquiring about the purchase of travel insurance policies• Reviewed and interpreted policies in order to assist customers with understanding their eligibility and the requirements or criteria necessary to open a claim • Processed cancellations and refunds for existing policies as well as making changes to policies that have been affected by altered travel dates

Kitchener, Ontario

• Successfully oversaw multiple supervisory functions for the effective operations of retail location, which included staff management, training/coaching, human resources, store performance and service delivery• Effectively managed various human resource activities, comprised of candidate screening, conducting structured interviews, selection/hiring, completing employee/payroll information, workplace orientations and overseeing 30/60/90 day performance evaluations • Used strong interpersonal and communications skills to proficiently train and orient staff, to provide information on store processes/procedures and sales/service strategies• Provided oversight to staff performance and conducted individual coaching whenever necessary, outlining specific expectations, developing employee action plans and clarifying performance goals• Tracked all staff outcomes, primarily related to the achievement of sales targets• Sustain constant communication between head office and staff, to provide updated knowledge of monthly promotions and new marketing initiatives

Kitchener, Ontario

• Interacted with customers and skillfully managed various complaints, using strong listening skills to understand customer needs; communicate with empathy to diffuse any frustration and/or anger• Maintained organization and appearance of location, to support increased improvements to efficiencies; very attentive to details that impact on company image and reputation

Waterloo, Ontario

• Managed various senior role responsibilities as head of fiction department, which included the supervision of part-time staff, assisting customers with locating products, cash/service functions and organizing stock• Trained new employees in various areas, including sales/service strategies, merchandising and store procedures

• Performed a wide range of customer service activities, comprised of responding to customer inquiries, troubleshooting a wide range of technical issues, creating transaction documentation and consistently ensuring high levels of customer satisfaction

Cambridge, Ontario

• Independently managed multiple dispatching responsibilities, to oversee the timely delivery of products to customers, which involved the monitoring fleet of drivers, preparing invoices and itemizing product deliveries • Constantly supported deliveries within strict timelines, by ensuring that drivers were maintaining shipping schedules, arranging alternative transportation due to breakdowns and efficient preparation of paperwork • Performed frontline service activities, related to the effective handling of customer complaints, and additional inquiries• Successfully promoted from warehouse labour position for strong performance, with the ability to manage a fast-paced environment, and maintaining scheduled deliveries for 17 trucks on a daily basis

Ontario College Graduate Certificate, Human Resources Management, 3.77

Graduated with distinction for academic achievement (average of 85.5%)

Bachelor Of Arts (Ba), Philosophy/English

Successful completion of a Bachelor of Arts Diploma (Double major: Philosophy and English)