Eudata CEO and co-founder, I've worked in the definition of the corporate structure leading Eudata to be one of the main european companies engaged in the field of omnichannel customer engagement.Eudata provides a full digital platform that enables assisted or self service (chatBOT) customer interactions through digital touch points. Eudata is actually one of the 14 european companies recognized as a player in the AI for customer engagement market and is listed by Gartner in the best 15 ww technologies to design chatBOT.Eudata has actually an international customer base that recognize in our solution a strong capability of execute and a clear ROI due to efficiency and customer experience improvement.I'm also an advisor for investor and VCs helping in company valuation and supporting in the technology assessment.

As an external consulant I've worked as the project manager dedicated to the Findomestic contact center solution. I've managed several project like the agent desktop review, the reporting review and the platform update

As an external contractor I've worked in Fastweb to review the entire contact center solution (routing and reporting)

Worked as an external consultant on contact center technologies. Engaged on several customers like Telecom Italia, Poste, Swiss Bank

Customers and Project Management related to contact center technologies

External consultant on contact center technologies. My role was related to maintain and evolve the contact center platform distributed in 6 countries (italy, spain, france, uk, germany and north america)

Development of Contact Center infrastructres and services