Sandun Niranjana Email & Phone Number

Sri Lanka

I am excited to announce that I have joined Dialog Axiata PLC as a Product Manager for Airtel Business. In this role, I will be focusing on driving innovation, developing strategic product plans, and collaborating closely with both Dialog and Airtel teams to deliver exceptional value to our customers.With a strong background in product management and a passion for telecommunications, I am committed to leveraging my expertise to enhance our product offerings and contribute to the growth and success of the organization.I look forward to working with an incredible team and being part of a company that is at the forefront of technological advancements in the telecom industry. Excited about the journey ahead and the opportunities it brings!

Colombo District, Western Province, Sri Lanka

As an Assistant Manager in Mobile Self Service and Device Technology, I oversee the formulation and implementation of strategies to enhance our mobile self-care application. My role involves collaborating with cross-functional teams to align the application with company objectives and exceed customer expectations.Key Responsibilities:1. Strategy Formulation: Develop and implement strategies to incorporate new developments, change requests, and product configurations in the mobile self-care application, ensuring synergy with company objectives and effective customer service.2. Team Management: Lead and manage a team of developers and designers, providing them with resources and support to deliver high-quality work on time, including User Acceptance Testing (UAT).3. Cross-Department Collaboration: Work closely with departments such as marketing and customer service to ensure the application aligns with business objectives and exceeds customer expectations.4. User Experience Focus: Prioritize a user-friendly interface and positive customer experience through Digital Adoption strategies. Continuously monitor feedback and usage metrics for data-driven decision-making.5. Performance Analysis: Generate reports and analyze application performance, including usage statistics and revenue data, to guide decisions on design, features, and functionality.6. Industry Awareness: Stay updated on industry trends and best practices in mobile applications and self-care services, ensuring compliance with security and privacy requirements.7. Issue Resolution: Serve as the primary point of contact for self-service channel failures and escalations, coordinating with teams for timely issue resolution within Service Level Agreements (SLAs).By fulfilling these responsibilities, I contribute to enhancing the mobile self-care experience and driving customer satisfaction.

Sri Lanka

Collaboratively work with Enhancesys Innovations PVT Ltd.

Sri Lanka

• L2 Level Support - Handling calls/emails of the Application users' issues• Full compliance towards the defined Operation Support Process and SLA's Process• Follow the Issue Reporting Process• Updating the users with the issue status• Performing data correction/ configuration changes pertaining to issues• Managing Configuration changes in the application server• Performing Application Monitoring and Daily activities as described in SOP Documents• Reporting on Daily activities to both offshore and onsite teams as per the defined process• Coordinating between the Offshore and onsite technical/Business team• Supporting the MIS and Other related teams in case of any clarifications required• Tracking the Release and performing the release management Process• Follow up with the offshore team for closure of issues• Co-ordinate with Project Stakeholders and liaison with the Offshore Project coordinator on issues and deliveries• Provide onsite technical support to related teams.• Work with the back-end teams to resolve issues and improve our processes.• Contribute to deployment and support knowledge base• Troubleshooting and resolving issues in our development, test, and production environments.• Follow the quality guidelines as defined in the company quality processes and procedures.• Coordinating for Change Request• Documentation of support process and enhancements (CR)• Displays professional demeanor and clarity when addressing all interactions, both internally and externally• Coordinating with third-party services providers on a need basis• Any other duties assigned from time to time

Sri Lanka

University Of Kelaniya, Sri Lanka.

As President of the Astronomy and Space Science Association at the University of Kelaniya, I lead efforts to cultivate a vibrant space science community. Responsibilities include organizing educational events, fostering collaborations with experts, advocating for resources, and representing the association in university and external engagements.

University Of Kelaniya, Sri Lanka.

As Junior Treasurer of the Astronomy and Space Science Association at the University of Kelaniya, I assist in managing the financial affairs of the association, ensuring transparency, accuracy, and accountability in financial transactions. Key Responsibilities: - Assist the Treasurer in budget planning, financial forecasting, and expenditure tracking for association activities and initiatives.- Maintain accurate records of financial transactions, including income, expenses, and receipts, in accordance with accounting standards and organizational policies.- Collaborate with the Treasurer and other committee members to prepare financial reports, statements, and proposals for review and approval.- Monitor budget allocations and expenditures, highlighting variances and proposing corrective actions as needed to ensure financial stability and efficiency.- Assist in fundraising efforts and sponsorship initiatives to secure financial support for association projects, events, and initiatives.- Participate in regular financial audits and reviews to ensure compliance with internal controls, regulations, and best practices.- Support the Treasurer in financial decision-making processes and contribute ideas for financial sustainability and growth of the association. As Junior Treasurer, I am committed to contributing to the financial health and success of the Astronomy and Space Science Association, facilitating our mission to inspire and educate students about the wonders of the cosmos.

Sri Lanka

As the IT Tech Lead at Project eWaste, University of Kelaniya, I oversee the technological aspects of our initiative aimed at sustainable electronic waste management. My role involves strategizing, implementing, and maintaining IT solutions to streamline e-waste collection, recycling, and awareness campaigns.Key Responsibilities:• Develop and implement IT strategies to support efficient e-waste collection, tracking, and recycling processes.• Collaborate with project teams to integrate technological solutions into e-waste management workflows, ensuring data accuracy and process optimization.• Oversee the development and maintenance of digital platforms or applications for e-waste awareness campaigns, user engagement, and reporting.• Conduct regular assessments and audits of IT systems to ensure compliance with environmental regulations and data security standards.• Provide technical support and training to project staff and stakeholders on IT systems, tools, and best practices.• Monitor and analyze data from IT systems to generate insights, improve decision-making, and enhance project performance.• Represent the IT department in project meetings, reporting on technological developments, challenges, and opportunities.As IT Tech Lead, I play a crucial role in leveraging technology to drive positive environmental impact and promote sustainable practices within the e-waste management domain.

Colombo District, Western Province, Sri Lanka

Kurunegala District, Central, Sri Lanka

As an Information Technology Assistant at Orel IT, I provide crucial support to ensure the smooth functioning of IT systems and operations within the organization. My role involves assisting IT professionals, troubleshooting technical issues, and contributing to the implementation of IT projects and initiatives.Key Responsibilities:- Provide technical support and assistance to IT professionals and end-users, resolving hardware, software, and network issues promptly.- Install, configure, and maintain computer systems, software applications, and peripheral devices to ensure optimal performance and usability.- Monitor and troubleshoot network connectivity and security issues, collaborating with IT teams to implement solutions and preventive measures.- Assist in the planning, implementation, and testing of IT projects, upgrades, and deployments, following established procedures and best practices.- Conduct regular system backups, data recovery procedures, and disaster recovery drills to safeguard critical information and minimize downtime.- Update and maintain IT documentation, including user manuals, technical guides, and inventory records, to support efficient IT management and operations.- Stay updated on emerging technologies, industry trends, and best practices in IT to contribute ideas for improving IT systems and services.As an Information Technology Assistant at Orel IT, I am dedicated to supporting the organization's IT infrastructure and ensuring a reliable and secure IT environment for optimal business operations.

Bachelor Of Science - Bsc, Physics And Electronics, Second Class Lower Division

Activities and Societies: Astronomy and Space Science Association, LED KLN, Gavel Club, Project E Waste

Diploma, Information Technology

Diploma In Software Engineering, Computer Software Engineering, Gpa 3.98

Gce Advanced Level, General Stream, Ict / Combined Mathamatics / Physics

Gce Ordinary Level, Distinction