Sandun Hapugoda Email & Phone Number

Western Province, Sri Lanka

Sri Lanka And Maldives

Sri Lanka

Sri Lanka

Sri Lanka

Key Responsibilities• Managing and monitoring Internet Banking, Mobile Banking, ATMs and other new initiatives with regard to the electronic delivery channels. Plan and execute the strategy for electronic delivery channels for the bank.• Management of the custodian based mobile money operations – Dialog Axiata, Etisalat & Airtel.• Introducing the channel based alternative delivery products, services and features to new and existing clients.• Reduce the cost to income ratio through electronic delivery channels• Coordinate with relevant teams in order to make sure the processes and systems are functioning as expected. (Technology, Operations, Product Teams, Marketing etc)• Analyse customer requirements and design solutions for clients (ie. EDI, Cash Management) and coordinate with the relevant teams for implementation.• Single point of contact for product and sales information related to the corporate and retail electronic delivery channel products.• Monitoring the progress of the call centre operation.Areas HandlingManaging below electronic banking solutions and other electronic delivery channel products. o Internet Bankingo Mobile Bankingo ATMs & Kioskso Cash Management Serviceso Electronic Data Interchange (EDI)o Payee partnerships in electronic delivery channelso eBus ticketso eWalleto Custodian mobile money monitoring systemso Social Media portal for HNBo Mobile POS integrations with clients

• Guide the bank in order to have the best IT security controls and processes in place.• Plan, create and implement the Information Security Policy of the bank.• Review of the Information Security Policies & Procedures document and propose necessary additions or modifications required.• Draw project plan to implement controls and coordinate with necessary business teams in order to implement the security policy.• Liaise with various teams in IT department in order to make sure that all systems, processes and controls are in compliance with the security policy.• Facilitate Internal auditors, external auditors and regulators to conduct necessary audits with related to Information Technology and areas supported by Information Technology.• Single point of contact in IT for audit and compliance matters and security incidents.• Report IT incidents and compliance status to the IT management on regular frequencies.• Implementation of the IT systems security incident and monitoring system. (ie. SSIM – Symantec Security Incident Manager), create all correlation rules in the SIM system.• Monitor all incidents occurring in all servers, routers, firewalls, core switches.Other Projects• Anti-Money Laundering Project.• Remittance Project• CRM System implementation project• Integrated Risk Management Solution Implementation.• Internet Banking Project• SMS Banking Project

• Introducing the product and the features to the new and existing customers of ICICI Bank Sri Lanka Branch.• Coordinate with relevant teams in order to make sure the process flow of the CMS transactions. (Technology, Process, Product, Marketing etc)• Initiation of new requirements related to the CMS product and coordinate with relevant teams in order to implement and test the same.• Analyze customer requirements and design the master setup of new clients• Single point of contact for product and sales information related to the product.

Head of IT for ICICI Bank Sri Lanka BranchSingle point of contact for all technology related matters in ICICI Bank Sri Lanka Branch

Card Centre IT DepartmentNight Processing (System)Card Centre OperationsFraud MonitoringCredit Department

M.Sc., Information Technology Management

Mastercard Country Managers Development Program

B.Sc (Hons), Information Technology

Education record

Activities and Societies: Head Prefect - (2002/2003) Student Guide - (2001/2002) President – Inter School Sinhala Literary Association.