Sandy Austin Email & Phone Number

Winston Salem, North Carolina, United States

•Responsible for the organization's accreditation, ensuring that administrative and mission’s standards and outcomes of operations and service delivery demonstrate CARF internationally-recognized standards of value and quality. •Manage and facilitate organizational policy updates, standard operating procedures, internal handbooks and internal audit activities.•Provide guidance and support to organizational leadership and missions staff to identify areas for improvement, ensure compliance with contract expectations, establish best practices, and meet state regulatory requirements.•Create and establish organizational processes and plan documents to enable effective business practices, compliance, and performance excellence. •Monitor participant service and training plans for quality assurance and compliance.•Analyze trends related to compliance and the effectiveness of corrective actions.

Charlotte, North Carolina, United States

•Assisted customers across both Carolinas with essential marketing services, from master planned communities, single family and multi-family communities, entire portfolios, and a-la-cart projects.•Identified customer needs to market sales and promotions, maximized sales and consistently reinforced branding. •Prioritized processes of work orders, design work, production and installation. •Determined specifications to fabricate and install product and materials.•Provided quality assurance, proof and revise design work, inspected product and materials and monitored production through installation.•Processed accounts payable, matched all invoices to product received, resolved discrepancies.

•Directed and managed the execution of five, comprehensive service-delivery programs across 16 counties in South Carolina. •Provided expertise and leadership to eleven managers driving successful program outcomes through staff selection, training, individual performance management, motivation and coaching. •Created, monitored and managed both state and federal program budgets.•Established Quality Assurance / Compliance process and procedure to evaluate and measure the quality of cross-functional service delivery programs.•Ensured compliance with the organization’s source of Accreditation and Licensing requirements through auditing processes, training staff and holding staff accountable. •Collaborated with community organizations, local employers, government agencies to create and develop opportunities for participants.•Expanded a Department of Labor program grant, increased staff from 3 to 6 and service delivery from 40 to over 300 participants. Program provided successful outcomes in participant educational gains, job training and employment.•Advanced the Social Security’s Ticket-to-Work program by adding four extra staff furthering the service delivery area into 4 additional counties. Program results increased revenue 50% from previous year. •Oversee and governed a state initiated Career Preparation Program in partnership with the Department of Disability and Special Needs.•Implemented and managed a U.S.AbilityOne Commission program to include recruiting, hiring relevant staff and establishing processes of service delivery and evaluation. •Served as a point person in writing and creating selected grant and funding opportunities. •Organized and administered the selection process of Goodwill’s Scholarship program.

•Assumed full responsibility to influence the buyer’s decision process and communicated value to prospects through in-depth needs analysis.•Initiated target marketing for assigned community through means such as direct mail, referral parties, grand opening celebrations and presentations.•Pre-qualified buyers for financing, assisted in matching the correct financing program to their needs, performed cost estimates and negotiation, presented purchase agreements.•Demonstrated homesites/lots, understood and demonstrated blueprints/site plans and maintained the overall image of the community. •Facilitated and directed customer responses from start of construction to completion.•Train the Trainer Certification.

•Responsible for the operations of 60 retail stores throughout North Carolina, South Carolina, Georgia and Tennessee. Supervised and managed the performance of 400 employees. •Accountable for the sales performance and profit and loss for 60 stores to identify changes, trends and opportunities.•Acted as a consultant regarding employee relations, conflict resolution, staff development and performance management. •Directed employees’ adherence to all company policies and procedures, participated in hiring, promotions, and terminations.•Organized and participated in new store openings, grand opening events, sales promotions selected marketing efforts, media and news advertisements, career fairs and networking. •Organized, presented and facilitated operational review meetings and training classes.

Bachelor Of Science, Education And Language

Associate Of Arts (A.A.)