Sandy Austin Email & Phone Number

Winston Salem, North Carolina, United States

• Responsible for the organization's accreditation, ensuring that administrative and mission’s standards and outcomes of operations and service delivery demonstrate CARF internationally-recognized standards of value and.
• Manage and facilitate organizational policy updates, standard operating procedures, internal handbooks and internal audit activities.
• Provide guidance and support to organizational leadership and missions staff to identify areas for improvement, ensure compliance with contract expectations, establish best practices, and meet state regulatory.
• Create and establish organizational processes and plan documents to enable effective business practices, compliance, and performance excellence.
• Monitor participant service and training plans for quality assurance and compliance.
• Analyze trends related to compliance and the effectiveness of corrective actions.

Charlotte, North Carolina, United States

• Assisted customers across both Carolinas with essential marketing services, from master planned communities, single family and multi-family communities, entire portfolios, and a-la-cart projects.
• Identified customer needs to market sales and promotions, maximized sales and consistently reinforced branding.
• Prioritized processes of work orders, design work, production and installation.
• Determined specifications to fabricate and install product and materials.
• Provided quality assurance, proof and revise design work, inspected product and materials and monitored production through installation.
• Processed accounts payable, matched all invoices to product received, resolved discrepancies.

• Directed and managed the execution of five, comprehensive service-delivery programs across 16 counties in South Carolina.
• Provided expertise and leadership to eleven managers driving successful program outcomes through staff selection, training, individual performance management, motivation and coaching.
• Created, monitored and managed both state and federal program budgets.
• Established Quality Assurance / Compliance process and procedure to evaluate and measure the quality of cross-functional service delivery programs.
• Ensured compliance with the organization’s source of Accreditation and Licensing requirements through auditing processes, training staff and holding staff accountable.
• Collaborated with community organizations, local employers, government agencies to create and develop opportunities for participants.

• Assumed full responsibility to influence the buyer’s decision process and communicated value to prospects through in-depth needs analysis.
• Initiated target marketing for assigned community through means such as direct mail, referral parties, grand opening celebrations and presentations.
• Pre-qualified buyers for financing, assisted in matching the correct financing program to their needs, performed cost estimates and negotiation, presented purchase agreements.
• Demonstrated homesites/lots, understood and demonstrated blueprints/site plans and maintained the overall image of the community.
• Facilitated and directed customer responses from start of construction to completion.
• Train the Trainer Certification.

• Responsible for the operations of 60 retail stores throughout North Carolina, South Carolina, Georgia and Tennessee. Supervised and managed the performance of 400 employees.
• Accountable for the sales performance and profit and loss for 60 stores to identify changes, trends and opportunities.
• Acted as a consultant regarding employee relations, conflict resolution, staff development and performance management.
• Directed employees’ adherence to all company policies and procedures, participated in hiring, promotions, and terminations.
• Organized and participated in new store openings, grand opening events, sales promotions selected marketing efforts, media and news advertisements, career fairs and networking.
• Organized, presented and facilitated operational review meetings and training classes.

Bachelor Of Science, Education And Language

Associate Of Arts (A.A.)