International exposure in Telecom support services• Independently handled vendor management and reporting for Pan India locations• Earlier responsibilities include carrier deployment and BSO coordination• Possess good analytical skills, able to identify and implement process improvements that increase accuracy, efficiency and consistency• Strong people management skills and well versed with nuances of people management techniques• Good communication skills with sound experience in cross cultural dealings• Good Project management skills, exposure to numerous global projects requiring interaction and co-ordination across several groups in multiple locations• Customer Service Management,Team building & Training,Rate Management,Monitoring ASR,Monitoring ACD,Routing Management,Vendor Management,DID