Sandy Bailey

Sandy Bailey Email and Phone Number

Director, Product Services @ ONE (Open Network Exchange)
Sandy Bailey's Location
Scottsdale, Arizona, United States, United States
About Sandy Bailey

Operations expert with broad experience in all aspects of customer service, training, product support, software quality assurance, and business development. Direct experience in the travel industry with an emphasis on automation products (both front and back office)and emarketing initiatives.Specialties: Management, Sales and Customer support for Automated front and back office software solutions. Implementation manager writing and matching requirements to deliverables. 10 years supporting loyalty, membership and subscription platform.

Sandy Bailey's Current Company Details
ONE (Open Network Exchange)

One (Open Network Exchange)

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Director, Product Services
Sandy Bailey Work Experience Details
  • One (Open Network Exchange)
    Product Support And Quality Assurance
    One (Open Network Exchange) Dec 2021 - Present
    Scottsdale, Arizona, United States
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  • International Cruise & Excursions, Inc. (Ice)
    Executive Director Product Support
    International Cruise & Excursions, Inc. (Ice) Jun 2013 - Oct 2019
    Directed team supporting Proprietary software products for internal employees supporting 5 countries, 2500 employees.and 70+ partners worldwide. Created standard operating procedures, troubleshooting guides and work around procedures. Worked with the development team to prioritize bug fixes and participate in full deployment release schedules. Led implementation cycle from requirements documentation to production release for major airline loyalty program.
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  • International Cruise & Excursions, Inc. (Ice)
    Software Quality Assurance Manager
    International Cruise & Excursions, Inc. (Ice) Jul 2011 - Jun 2013
    Manage team responsible for the rollout of new products, enhancements and bug fixes for travel and membership enterprise. Create test cases, document release notes and training materials.
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  • International Cruise & Excursions, Inc. (Ice)
    Travel Systems Administrator
    International Cruise & Excursions, Inc. (Ice) Nov 2009 - Jun 2011
    Working closely with developers and roll out a new dynamic bundling package for the United States and Europe for Cruise, Air, Hotel, Car and Tour bookings in a membership environment.
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  • Inependent Contractor
    Consultant
    Inependent Contractor Jan 2003 - Dec 2009
    Worked with major Internet Travel Provider to create processes for Hotel Customer Support Desk.Northern California training expert for adult education seminars in the mortgage related document signing certification and state mandated notary public commission educational requirements.
  • New World Languages Dba Notaryclasses.Com
    Loan Signing Specialist/Training Contractor
    New World Languages Dba Notaryclasses.Com Feb 2004 - Nov 2009
    Providing State mandated notary public training for Northern California including curriculum, schedules, venues, training delivery and profitabilty. Certified Loan Signing Specialist and mobile notary public.
  • Atinera Llc ( Partnership Of Amadeus And Fourth Dimension Software)
    Director, Customer Service And Training
    Atinera Llc ( Partnership Of Amadeus And Fourth Dimension Software) May 2001 - Dec 2002
    Developed a critical support team successful in client service, training, implementation planning, and quality assurance in a start-up operation for a global company providing technical solutions to tour operators and wholesalers.
  • Cap Gemini Ernst & Young
    Principal Business Consultant
    Cap Gemini Ernst & Young Feb 1997 - Dec 1999
    Business Solutions Architect for Travel and Tourism division working with major cruiselines and travel companies to provide solutions to major strategic change initiatives.
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  • Amadeus
    Automation Manager/Director Implementation Specialists
    Amadeus Feb 1986 - Feb 1996
    Responsible for sales and product management for premier back office travel agency automation system. During major owner transition, instrumental in growing a 22-person company into a division exceeding 150 team members for a successful and prosperous transition. Directed training activities for the on-site implementation initiatives. Provided functional analysis during roll out of MAX systems, a highend back office accounting product.
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Sandy Bailey Education Details

Frequently Asked Questions about Sandy Bailey

What company does Sandy Bailey work for?

Sandy Bailey works for One (Open Network Exchange)

What is Sandy Bailey's role at the current company?

Sandy Bailey's current role is Director, Product Services.

What schools did Sandy Bailey attend?

Sandy Bailey attended California State University, Long Beach, Golden West College.

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