Sandy Basaraba Email & Phone Number

Maintain and maximize jobs of field technicians using routing, maps, and customer information to determine the most efficient and productive schedulingInteract with customers utilizing email, chat, and phone calls to provide support and information on products and servicesGathers, records, and maintains customer information in our databaseEngage in client discussions professionally and politely to uncover their needs and words with team leaders to address issues if beyond their knowledge base

Handle office operations and customer requests: faxing, printing, creating and editing documents, binding, and laminating; control cash register and run bank deposits; create shipping labels; process monthly billing; prepare quarterly reports; address issues and difficult customers with a calm and courteous disposition.Hire and train new staff in daily operations and expand on exceptional customer relation skills via coaching and leading by example.Implemented multiple process improvements to streamline operations and enhance overall business success, including secure closing procedures, updated training materials, and use of all available in-store technology. Successful efforts resulted in increased productivity and sales.

Entered and collected data from the field and results from lab-tested product samples; responded to red-light emergencies and equipment failures with immediate escalation to the Operator; adhered to strict safety policies and procedures; monitored equipment critical to operations and supported administrative operationsRecognized by department leads and mill managers for superior attention to detail and swift decision-making skills, having detected and immediately reported an equipment abnormality; thereby, preventing a catastrophic explosion.Volunteered as a member of the Department Safety Team.Held a State of Minnesota 2nd Class A Steam Engineer License.

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High School Diploma