Sandy Becker, Ceh Email & Phone Number

Round Rock, Texas, United States

• Assisted over 25 adults and dislocated workers through the Texas Workforce Commission, under the Workforce Innovation and Opportunity Act (WIOA)
• Helped participants bridge training and education gaps to prepare them for placement with targeted high-growth, high-demand and emerging occupations
• Created purchase requisitions for education, training, and various employment-related needs such as clothing and transportation assistance
• Held role as P-Card Custodian, responsible for monitoring procurement transactions and ensuring compliance with company policies
• Performed outreach, administered intake paperwork to verify eligibility, and assessed education level using the Test of Adult Basic Education (TABE)
• Met with several clients on a regular basis to build and maintain relationships, evaluate progress, and review needs

Round Rock, Texas, United States

• Supported 25+ Senior Directors and 120 sales teams, across diverse segments, in the U.S. and Canada
• Handled high-level escalations for critical orders, requiring order entry or release.
• Collaborated with cross-functional stakeholders and leaders, to oversee vital organizational initiatives involving order to cash operations.
• Identified process improvement opportunities, conducted sales-focused training, and communicated progress updates, at the Director and Vice President level.

• Researched order entry errors, for root cause, and followed up with individual training sessions.
• Contributed significantly to achieving time-to-resolve metrics for the team.
• Worked cross-functionally with federal collections, contracts, customer care, logistics, order processing, sales, and quality teams.

Round Rock, Texas, United States

• Participated in a multi-skilled workforce program, completing a rotation in the Federal Customer Care department, managing cases using Salesforce

• Worked cross-functionally with federal contracts, collections, sales, customer care, federal order response, and project management teams, to ensure seamless and accurate order fulfillment.
• Conducted training sessions on OCONUS processes for order processing teams.
• Created and presented training documentation on new tools and processes for counterparts in India.
• Processed thousands of complex purchase orders in multiple segments, including E-Rate for K-12 and Perot Systems' EMC orders, for healthcare segment.
• Consistently attained and upheld top team metrics by meeting daily SLA requirements with exceptional accuracy.
• Held role as subject matter expert on federal OCONUS team as order processor for Department of Defense from 2012-2021, dedicated to accounts such as AAFES, AFWAY, United Nations, US and Foreign Embassies, and World Bank.

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor Of Science - Bs, Information Technology

Associate Of Arts - Aa, Business Administration And Management, General