Sandy Bleth Email & Phone Number

Central Point, Or, Us

• Manage daily reports• Forecast and Budget Labor Hours• Conduct Interviews• Oversee Scheduling of Training Classes• Write and Submit IT work request for improvement of current computer system• Conduct yearly Performance Reviews• Manage base staff and seasonal associates• Resolve Customer Service issues from the Gratis Viewer. E.g. Free Item Replacements • Entering Employee Orders• Enter and Maintain Applications for Preferred Customer program• Provide Constructive Feedback on a consistent basis• Performed Coaching and Feedback to Associates• Answer Associate questions in a timely fashion• Performed Layoffs• Maintaining Associates Performance Stats for their File• Writing Performance Improvement Agreements as needed• Handle escalated customer service calls• Instruct training classes• Create and maintain procedures

• Manage seasonal team of 30• Coached associates to expectations• Oversee daily reports• Answer Associate questions in a timely fashion• Maintained Preferred Customer card program• Oversee work flow• Conduct Layoffs

Medford, Oregon Area

• Oversee credit card decline reports• Process orders, memberships, product return and replacement• Communicate with agents to problem solve with customers• Answer and maintain email data base• Coach agents on how to positively communicate with customers• Handle escalated customer service calls• Answer Associate questions in a timely fashion

Medford, Oregon Area

• Manage the Dental Lab in all aspects• Write policies and procedures• Conduct Hiring and Layoffs• Handle and work with Insurance rep. with employees• Create financial spreadsheets, payroll, accounts payable and receivable, bank deposits• Perform employee evaluations• Maintain OSHA requirements

Certificate, Legal Transcription And Stenography

Business Administration And Management, General