• Overall Operations to Maintain steady progress towards established goals in accordance with the Company’s strategic andbusiness plans.• Recruit, train and manage staff effectively, providing guidance and support to help them to perform at their best• Responsible for the supervision, direction and coordination of all clinical and non-clinical staff across all branches. –• Develops, oversees implementation and guides improvement of processes and protocols• Responsible for ensuring compliance with the regulations prescribed by both local and external health authorities,governmental entities and accreditation bodies• Prepare weekly and monthly reports tracking revenues generated • Ensure DHA and DOH requirements.• Putting in place effective profit and loss strategies • Staff hiring,training and development.• Conduct performance management appraisals and monitor improvement for all direct and indirect reports in conjunctionwith HR, the Operations Director and Medical Director as necessary.• In Charge of Professional Growth & Development Directly report to co-founders and directors.•In Addition to the Operations:1. Work closely with the Marketing department, exchanging information and working alongside each other in harmony.2. In charge of finalizing all the marketing strategies, monthly offers, yearly calendars and marketing activities3. Oversees implementation of all marketing collaterals and strategies in all the clinics4. Prepare all the marketing plans for events and social media in accordance with the marketing Director5. Ensuring that the company is using the proper marketing strategies to attract new clients, expand the customer base andthat it reflects positively the image of the company while improving the clients’ interaction6. Checking the CRM reports to track all the conversion, new and existing clients’7. Preparing monthly marketing aactivities as per the market research being done regurarly

Medcare Medical Centers- Dermatology & Cosmetology Departments Responsible for increasing the footfalls as per the business plan Coordinate to implements approved Business Development initiatives in the unit and the surrounding community,individually or in association with the marketing team Explore the possibilities of adding new specialty in the units or getting doctors on visit etc. so as to increase the businessgeneration. Ensure that all operational protocols and standards are implemented and followed in all the units assigned. Responds to and follows up patients' needs, requests and concerns as appropriate; investigate and/or channel complaintsor problems to immediate head; assists in resolving conflicts and act as an intermediary between patients, families andstaff Inventory control and maintains optimum consumable stock levels with strict expiry management Ensures unit working hours are covered with adequate staff, suggests recruitment requirements whenever needed. Coordinate to implements suitable operational KPIs to monitor the performance efficiency of the unit. Monitor the business performance of the clinic (Revenue & Cost) against the budget and ensure that the targets undervarious heads are met with. Co-ordinate with HR department in manpower planning, recruitment, reward & recognition, performance appraisals &talent planning. Ensure the periodic performance evaluation and feedback session to employees Keep an eye on local market conditions, local doctors and competitor analysis and update the management To maintain Integrity, professionalism and efficiency and demonstrate team spirit among the team members.

• Provide strategic administrative support to the COO and Manager of the unit• Ensure that all the employees use their time effectively in the pursuit of organization roles• Ensure that the department is operating without any issue• Implement department policies, resources, giving constructive feedback to nurses and employees• Collaborate with all the derma doctors by helping them increase their revenues• Work on the profit and loss strategies• Manage employees’schedules according to the doctors and centers’ need• Implemente marketing strategies to boost the department: bloggers, stories, adv…• Coordinate all the trainings giver to the nurses and technicians• Assist all the new joiners to make sure they are acknowledging all the given materials and for well implementation• Preparing treatments presentations and work SOPs• Dealing with call center, Telesales and client requests for higher conversion rate and better Customer Service•Assisted to the opening of new branches in terms of layouts, recruitment,costs,designs…•Deal along with the marketing team to improve business development

Silkor Laser and Aesthetic Center, UAE (Rotational over 9 branches in United Arab Emirates) Highlights: Achieved #1 sales ranking in the Middle East through personal effort and dedication• Handling incoming calls and performing routine client outcalls.• Arranging workshops, training sessions and other promotional events for client and staff.• Maintain contact with employees to ensure a proper work flow, quality service is at all times provided and that client matters are well addressed.• Professionally handle client complaints and any incidents occurring on the center premises• Provide customer consultations in an effective, excellent and knowledgeable manner, with the aim of increasing sales of treatments, packages, other services and product.• Supervise and direct employees, with a view to enhancing their sales and customer service skills.• Direct staffing, training and performance evaluations to develop and improve sales as well as the center's work environment.• Manage employee shifts and schedules and replace practitioners in case of absence and emergencies.• Implement strategic sales plans to increase incoming revenue as well as center's client data base.• Provide regular updates on center revenue.• Encourage and participate in business development activities.• Organizing external\internal meetings

Assistant Manager/Branch Coordinator at Silkor Laser and Aesthetic Centre – Dbayeh/Kaslik, Lebanon- Handling incoming calls and adapting a customer service manner all while maintaining Silkor protocols and regulations.- Schedule appointments and reservations in a tactical way to ensure customer satisfaction, employee convenience, and overall branch workflow- Maintained a personal association with clients in order to address all matters and customer complaints with high problem-solving skills.- Integrate, revise, update, and analyze all customer information to increase sales.- Handling client payments, accounts, and daily cash closures.- Manage, organize and update relevant data to the center- Manage and control stocks- Preform monitoring duties to ensure safety and proper maintenance of the center’s appliances and machineries.- Ensured daily and monthly sale’s target achievement by preforming calculated up-selling and cross-selling actions and seizing sale opportunities promptly for Products, Services and Packages.