Sandy Brisbin Email & Phone Number

Oberlin, Oh, Us

•• Responsible for answering all incoming calls from customers, sales staff and clinical staff• Expand client base by identifying and engaging with new hospitals and contacts• Boost number of surgeries by effectively following up with existing customers• Maintain master calendar for surgery schedules, vacations, conferences and the like for the staff• Arrange all new hire paperwork and coordinating with HR consultant for in house new hire• Maintain and submit payroll for hourly employees to Payroll company• Distributing all training material to new employees including employee handbook and all training binders for new staff and arrange orientation with HR consultant• Obtaining POs from sites for shipping of equipment for surgery• Tracking all equipment at sites• Invoicing all equipment used at a hospital for surgery• Responsible for collection of outstanding accounts• Perform duties for ongoing studies including performing SIV visits, monitoring and close out visits also following up with study sites regarding enrollment of patients• Working with Quality Assurance department to report and investigate complaints, member of CAPA review department• Follow up with existing centers to increase number of scheduled surgeries• Create new business by contacting hospitals who have not worked with the company in the past and from new contacts at conferences and field visits• Visit sites to ensure company is meeting all their requirements and inquire as to any potential issues that would prevent scheduling of future surgeries.• Visit to potential new sites to present company product and introduce physicians and staff to Synapse equipment.• Maintain active communication with new and existing accounts to enhance clinical business operations• Identify and attend industry conferences, managing all related arrangements

Cleveland, Oh

Oversee the activities of Customer Service Representatives (CSRs) and sales order processing staff. Direct the activities of the CSRs to ensure customer satisfaction and company profitability. Develop customer service policies and procedures to ensure consistent customer service and satisfaction. Troubleshoot and resolves non-routine customer complaints. Resolve major problems with customers regarding orders, delivery dates or service. Supervise and train CSRs.

Brecksville, Oh

Established the operational systems, processes and policies for the branch.Responsible for all daily activities of the branch. Managed staff, prepared work schedules and assigned specific duties. Established and implemented departmental policies, goals, objectives, and procedures. Determined staffing requirements, and interviewed, hired and trained new employees.Responsible for FDA, OSHA, and ORCB compliance.Responsible for training all service technicians and sales staff.

Garfield Heights, Oh

Supervised daily operations of 5 branches in Ohio. Responsible for FDA, OSHA, ORCB, JCAHO and Medicare compliance.Responsible for training of all service technicians and management.Responsible for developing and maintaining company Policy and Procedure Manual.Supported sales and marketing staff by planning and arranging all displays and advertising for conferences, trade shows, and in-services.Supported sales and marketing by creating sales brochures and binders for distribution to customers.Scheduled and performed product in-services for customers.

Parma Heights, Oh

Responsible for training and supervision of all Customer Service Associates.Responsible for efficient coordination of deliveries with service technicians.Responsible for FDA, Medicare and JCAHO compliance.Responsible for ensuring accurate billing for all accounts.Supported sales and marketing staff by planning and arranging all displays and advertising for conferences, trade shows, and in-service.Supported sales and marketing by creating sales brochures and binders for distribution to customers.

Berea, Oh

Established contracts with vendors for all medical equipment and supplies.Responsible for tracking and procurement of all medical equipment and supplies based on inventory needs.Performed all Customer Service responsibilities.Responsible for ensuring FDA compliance for the company.Responsible for all point-of-sale billing for all accounts.Supported sales and marketing staff by planning and arranging all displays and advertising for conferences, trade shows, and in-services.Supported sales and marketing by creating sales brochures and binders for distribution to customers.

Ba, Political Science

Associate'S Degree, Business