Sandy Britton Email & Phone Number

Cleveland Ohio

• Manage all aspects of the daily operation of the hotel• Increased guest scores by 2 points• Enforces company policies and procedures• Responsible for all financial aspects of the hotel including payroll

Managed all aspects of the daily operations of the hotelResponsible for enforcing company and franchise policiesFiscal management of financial aspects including preparing budgets, forecasting, reviewing payroll and the profit and loss statementsTrained all employees on Radisson mandatory training programs

Managed all aspects of the restaurant, lounge, and kitchen including the kitchen staff.Achieved record high standards of quality of food and guest satisfaction.Managed all employees to insure Shula's very high standards were adhered to.Responsible for the sales, food and beverage costs of both the restaurant and lounge.

Was hired as the Assistant General Manager then promoted to General Manager when Twin Tier Hospitality purchased the hotel from Wyndham Hotels.Insured smooth takeoverIncreased guest satisfactions scores throughout the hotelAs Assistant was very involved in the banquet department which improved guest scores by 30%

Increased Guest Scores by 20%Managed every aspect of hotel operationsEnforced and trained all corporate and franchise policiesPrepared all budgets and forecastingCost control on all aspects of the hotel

High School, All

Education record